Home Insurance Reviews

Intact Insurance Home Insurance Reviews

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(154 reviews)
Intact Insurance
1.9 out of 5 stars:
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by cybercrone on Dec 11, 2015
3.5 out of 5 stars

I had been with ING for years and years and actually had my claim with them. I had a break-in and the adjustor was there within an hour and worked with me to get necessary items quickly. The break-in didn't even leave any shoes or cleaning supplies - they cleaned the place out. A few years later I had a flood from a really quick thaw. All work done quickly and professionally.
Rates went up when they changed to Intact, and I haven't been as happy with the service, but only minor things like trying to get policy information by phone - no claims with them.
However, I do see that all the reviews were very good until 2012, when they dropped like a rocket. What on earth happened? New management?

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Bad experience

by MapleZ on Jul 29, 2013
2 out of 5 stars

Call center takes calls quickly, but get the run-around and no one returns calls from anyone else. Intact and Belair Direct are in same office and belong to same company.

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Home fire total loss, rebuild.

by Shoulda Gotta Lawyer. on Jul 26, 2013
1.5 out of 5 stars

At every corner this company has stalled for time and given us the runaround. At one point the contractor of our rebuild had to threaten to stop construction unless they received the first payment. Our adjuster has delayed working on settling/submitting the contents portion of our claim twice by going on holidays. We have been given numerous dates that we would receive reimbursement for our (so-called covered) expense receipts but they always have an excuse for delay. It has been 11 months since we lost our home and we still have no money settlement for our content and have paid out of pocket for fridge, stove, etc. And all of this stress for our 90 year old Grandmother! Think the company might be like, "if we delay long enough....." ??

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Review topics
Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.

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by elena1982 on Jun 4, 2012
3.5 out of 5 stars

Having made no claims, we are satisfied with the ease of payment, and renewal process.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

Staff were friendly, compassionate & did all they could to help us out, making us feel very important to their organization.

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by Anonymous on Apr 11, 2012
2.5 out of 5 stars

It took a long time for them to call me back when I had questions.

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Canadians pay, on average, approximately $20 per month in tenants insurance. Do you rent or plan to rent a property and want to reduce insurance costs? We will help you get a cheap tenant insurance quote today.

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by Anonymous on Apr 11, 2012
5 out of 5 stars

Had a claim and they took good care of it.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

The personnel at our brokers is very good and they help with the go between the company and us, the customer.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

Agents helpful in explaining coverage options

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Households in Alberta pay, on average, approximately $60/month in homeowners’ insurance costs. We can help to push these costs even further down. Get a house insurance quote today to start saving today. Rates start at $20/month.

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by Anonymous on Apr 11, 2012
4.5 out of 5 stars

fair clains settlement received

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