What's going on here?
by cybercrone on Dec 11, 2015
3.5 out of 5 stars
Home Insurance Reviews
Intact Insurance Home Insurance Reviews
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(154 reviews)
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Call center takes calls quickly, but get the run-around and no one returns calls from anyone else. Intact and Belair Direct are in same office and belong to same company.
At every corner this company has stalled for time and given us the runaround. At one point the contractor of our rebuild had to threaten to stop construction unless they received the first payment. Our adjuster has delayed working on settling/submitting the contents portion of our claim twice by going on holidays. We have been given numerous dates that we would receive reimbursement for our (so-called covered) expense receipts but they always have an excuse for delay. It has been 11 months since we lost our home and we still have no money settlement for our content and have paid out of pocket for fridge, stove, etc. And all of this stress for our 90 year old Grandmother! Think the company might be like, "if we delay long enough....." ??
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Having made no claims, we are satisfied with the ease of payment, and renewal process.
Staff were friendly, compassionate & did all they could to help us out, making us feel very important to their organization.
It took a long time for them to call me back when I had questions.
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Had a claim and they took good care of it.
The personnel at our brokers is very good and they help with the go between the company and us, the customer.
Agents helpful in explaining coverage options
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fair clains settlement received
I had been with ING for years and years and actually had my claim with them. I had a break-in and the adjustor was there within an hour and worked with me to get necessary items quickly. The break-in didn't even leave any shoes or cleaning supplies - they cleaned the place out. A few years later I had a flood from a really quick thaw. All work done quickly and professionally.
Rates went up when they changed to Intact, and I haven't been as happy with the service, but only minor things like trying to get policy information by phone - no claims with them.
However, I do see that all the reviews were very good until 2012, when they dropped like a rocket. What on earth happened? New management?