Intact Insurance Home Insurance Reviews

Don't use Intact for home insurance! They don't follow regulations. Had literally 6 different people quit and take documents pertaining to my claim with them, and needed to keep coming back on the property to redo things they had done previously. The left-hand doesn't know what the right hand is doing. They were horrible to deal with. I will never recommend them. Scammers!!!

This is the 3rd denied claim from this thieving, lying company. When I complained about the poor quality of information or misinformation I was sent a legal form to complain about the company. They deny every household claim and yet charge thousands of dollars a year in fees. The insurance industry needs to be overhauled. This company needs to be reported to consumer protection and tell your MP that you have received this shotty treatment.
The undertrained staff do not know what they are talking about and led me into a very embarrassing and emotionally upsetting miscommunication of facts and then denied any responsibility. Did not apologize. I need a shower after dealing with these charlatans.
Gross, icky experience.

My elderly parents had Intact house insurance for quite some time. Three or four years ago they had their first claim, and then another last year. They just received a letter stating that Intact would no longer insure their house, and the insurance policy would be cancelled by the end of the month. How can a reputable company cancel a policy after only two legitimate claims, leaving an elderly couple in their 80’s find a new insurer?

Total 100% crooks. My next-door neighbour covered for hail & mine not! Why?????
Same insurance Intact. I’m 20 feet next door.

I had Intact insurance on my cottage on Lake Huron for decades without ever having a claim. I had coverage that included wind, rain, hail, storm and an additional overland water policy. My cottage was damaged in a storm in November of 2020. I was denied any compensation because according to Intact the waves (that were caused by the wind) caused the water to wash up on shore during that storm (past the 100 year high water mark) and eroded the ground and erosion is not covered in my policy. The irony is they raised my rates for 2021 (the year insurance companies were raking in billions) which will now cost me almost $500 more a year!

Terrible service from Intact while filing a claim. Agent preferred to send 4 inspectors and one engineer just to proof they were not responsible for wind damages to the my roof. Ridicules. In addition very disrespectful, she would not listen to my side like talking to a machine. She would just repeat one sentence over and over. Clearly she was not there to help a customer but rather to just proof her point. Bad CS. Needless to say I replaced the insurer for a trust worthy one.

HORRIBLE EXPERIENCE! I got a quote for $120 and they started to take out $250+, once I cancelled they took out another $200 "while it was cancelled". I was told I'd get a refund for the $200 and a refund for the months they over withdrawal, went back and forth for 6 months and got nowhere I had to call my bank and have them get my $200 back, as for the $250? Well, there was no refund I OWED THEM THEY SAID!!! Stay away from Intact and KTX broker, all they did was place blame on each other... No accountability at all!

I've called on three separate occasions and on every occasion, the CSRs are unable to locate my file and states that there is no profile created for me. I've gone through the process of providing all of the details, taking over an hour of my time in order to obtain a quote. The CSRs advised that I had to wait for the underwriters to get back to them and then they will send me an e-mail or call me. I never received a phone call or an e-mail. I called them back and again, my profile is not in the system. I did not want to start over again with another CSR. Obviously, my money is not good here at Intact Insurance and my business will never be with Intact Insurance. I would advise my family and friends to stay away from Intact Insurance. If obtaining a quote/estimate is this difficult, I could only imagine the claims process. I've never dealt with an insurance company that is this incapable.

I was with Intact for home & car insurance for 6 years in Ontario. Never missed a payment never had a claim. I move to Quebec an am refused insurance based on a 35-year-old criminal record from young and stupid days. Has no bearing on my current life situation. This question was never asked in Ontario and had no correlation to getting insurance. Prejudice at its finest.

I paid for a year on my home insurance and decided not to renew another year with Intact based on all the terrible reviews. So I just ignored their renewal contract and then they sent me a legal letter stating that I owed them $100.00 for not renewing. Spoke to my legal team about this and they basically said to ignore them and throw the letter out. I actually should charge them for attempted fraud, I cannot imagine how they would treat me if I had a claim to make. Actually, I do! Based on all the horrible experiences people had with Intact. I was one of the luckier ones I guess. Be safe and stay away!