Johnson Insurance Home Insurance Reviews

Customer service was great when I was shopping around, part of the reason I chose Johnson. But the moment after I purchased the policy is when the customer service experience turned south. They did a home inspection, after issuing the policy (which seems odd to me) and made demands that I complete a list of outdoor repairs (mostly exterior painting) in the middle of December, within 90 days. When I told them it was unreasonable to ask me to paint the exterior siding in the winter, they basically listed off a bunch of hoops I’d have to jump through for an extension that they stated would “probably be declined” by the underwriter. It’s generally impossible to get through on their phone lines. I’ve tried multiple times at different points in the day and when I do get through they are generally quick to defer this to someone else who, I then have to wait, even longer to speak to. Will be switching at renewal and feeling thankful I never had to file a claim with them.

Paid into this company for well over a decade. Got two small claims about 4 years apart and provable with police arrests. Next thing I know my whole policy is altered against my wishes that greatly reduced my coverage and jacked my premiums. They still have made many thousands, perhaps tens of thousands of dollars off of me for several policies, but that isn't enough for them. You will never get them to pay a penny towards a claim, once they are finished screwing you over with arbitrary policy changes that have nothing to do with any change in your risk to them.

Johnson Insurance was great until I had to make a claim. You would think that after paying ~$250/month for the last 7 years (which by my math is over $20,000 in premiums) the company wouldn't be put out by a couple of stolen-bicycle claims (I live in Toronto, and anyone who lives here knows how common bike theft is) that amounted to $1,500, but nope, the company sent us a letter cutting us off on account of our 'frequency of claims' (2, in years). Crooks.

We had an issue with our house and called to see if the insurance would cover it. They wouldn’t and then ask us for weeks to provide proof that we had made the repair. As I was working away I couldn’t get it done within the timeline they had set. Meanwhile, remember there was no open claim and we had provided proof that there was no risk of any damage to the home. Long story short they cancelled our policy without notification and now refuse to re-insure. They went so far as to tell me that we would have a hard time finding anyone to insure us now that we were dropped by one company and that we should have provided the proof within the timeline they set. Absolutely horrendous service and treatment, avoid these crooks at all costs.

I filed a claim and literally spent hours trying to determine what was happening. Despite leaving 3 messages, my adjuster could not phone me back nor did he ever contact me. When I talked to his supervisor, he told me the adjuster would call me but it never happened...I have preferred customer status

I have been a loyal customer for 10 years on auto insurance and 9 years for home insurance. And we never had a claim with our home insurance for all those years too. We moved last year to a new city and we got our home insurance back to them. To renew our home insurance this year they increased it to 16% and the customer service person on the phone told me that the assessed value of our new home went up by 4%. She also told me that the price of materials is up to replace homes. I asked her why would you increase the price to 16% while the assessed value only went up by 4%. Then she referred me to another line called Star something for loyal customers as she cannot do anything about it. And they have to call me back since no one is available to speak with supposedly a Star and loyal customer. Time to shop around again folks and that includes our auto insurance now.

Johnson Insurance refused to cancel my deceased Mother's policy unless they heard from both executors of the estate, they were contacted and sent a copy of the death certificate and they continued to take the payments out of my Mothers bank account knowing full well she was deceased and her condo was sold. They even sent a registered letter addressed to my Mother 16 months after her death asking for payment or they would cancel her policy!!! Run, don't walk, away from this sham of a company!! They don't deserve the one star I was forced to give in order to review this mess of a company. Their customer service was no help either!!

Opened mail on a Friday night after work to find out Johnson cancelled my auto policy on 2 vehicles a week before with zero notification and zero explanation. Have been a loyal customer for 10 years with home insurance, 3 automobiles, 1 boat and a camper. Had only 1 claim from a hit and run 2 years ago. Of all the things we have insured with them, they selected 2 vehicles to cancel coverage on. I cannot even grasp what predicament we might have been in if we had been in an accident during the time we had no insurance coverage without our knowledge.

They are cheap but they are horrible to deal with in every possible way. They told us our policy was cancelled and continued to take payments from us even though we talked to them and sent various emails stating we were cancelling our policy for both home and auto and they are still arguing with us that we didn't cancel the policy. And when we made a claim, they were horrible and expensive and not upfront about what was required. A month after we had the work done they started making requests for pictures before (which we obviously couldn't get because the work was done), during and after. And for a receipt. I had asked them prior to the work being done what they needed and I had emails stating "nothing"

So this bunch of geniuses refuse to stop charging me insurance on a house I no longer own or live in. They refuse to cancel the policy because my ex moved to BC and hasn't confirmed the house is sold. Apparently, neither the agreement of purchase and sale (with her signature on it) nor the information from the Government of Nova Scotia deed registry is enough proof. They also refuse to put in writing that they will cover said home until such time as the policy is cancelled. They say this is because I no longer live there. That is the kind of logic you will get if you deal with these people. Spend your hard-earned money with another company.