Meloche Monnex (TD Insurance) Home Insurance Reviews

nobody returned my calls

My parents used TD for many years. I do seperately for my own home. All was fine. Then. My parents died and I was selling their house. Arranged for insurance to end on closing date. The purchaser backed out on closing day. Next day I called TD to resume insurance. They said no. No reason other than « underwriter refused ». Despite talking to 3 people no offer of a reason or a way forward (such as higher rates). I find that outrageous and profoundly disrespectful to anyone, and especially a long term customer. I certainly will not remain a customer!

This is my 2nd year with TD and I never submitted any claims with them. They decide to increase my home insurance monthly payment by more than 50% 6 months after the start of my second year contract. I have been trying hard to convince them to cancel the contract with no penalties but no answer. People who answer you do not have the authority or the competence to make decisions. A complete disappointment.

What happened to your customer service? I had an automobile claim a few years ago and had excellent customer service. This year I simply tried to pay my annual home insurance premium by phone and gave up after two tries. Whoever is in charge of your customer service should be fired! Unless I can actually talk to an agent the next time I contact you I will definitely change to another insurance company next year. I am appalled at how your customer service has collapsed!

I paid my insurance yearly. When prices increased I changed to an alternate insurance company. I received notices that my insurance would be cancelled due to non-payment - a perfect idea as I did not want to renew. A year later they sent me to collections saying I owed for 2 months of insurance I never requested. Despite repeated calls, the issue was never resolved. This must be how this company makes extra money - charging ex-clientele for services they did not request.

I was T-boned in an intersection. The guy who hit me was 100% at fault, he was arrested and charged at the scene. I wasn't sure what to do with my ruined, undrivable van. My children and I suffered broken bones, lacerations and back injuries. TD placed me on a 5-hour hold. That was the start of my nightmare dealing with TD. They offered me $1,500 for my vehicle within two days of the accident. Because an offer was made, I had to give up my rental. After months of arguing and doing 100% of the research myself, we settled on $18,900 as a value for my written-off vehicle. They told me my and my children's medication, medical appliances and physiotherapy would be covered however once receipts were submitted they stopped all communication with me. I fought for almost two years and have eventually hired a lawyer. I wasn't looking to profit off this, I just wanted to be covered for my medical expenses and vehicle, which is what insurance is for.