Meloche Monnex (TD Insurance) Home Insurance Reviews

The only good thing about this company is that customer service answers calls promptly. As a home owner that has never had a claim during 20+ years of home ownership, I have seen my rates increase from $90/mth to $280/mth over the last 6 years. Time to shop around.

TD is currently using lower end contractors to drive down rebuild costs in Fort McMurray. Been fighting with them for 6 months to get the costs of a rebuild with a builder of my choosing. Very discouraged with the tactics they have been using to cut there own costs at my expense, I do not need to deal with the many problems that will result if I use one of their preferred builders. TD's preferred builders have nothing but past legal issues or little to no experienced.

What kind of a joke company charges 250$ to cancel a 1000$/year home insurance policy because I chose not to renew two weeks after the renewal date and had not yet paid them. Bunch of scam artists. Complete trash company, will never do business with them again.

Had a renters insurance policy for a few days with them, the quote they gave me to start was several dollars a month less than what they ended up charging me. Found an other company that gave me renters insurance for half of what TD would. Ended up cancelling the TD insurance yet was charged a 69$ cancellation fee I was never told about. They wouldn't negotiate at all on charging me this. Would not recommend this company to anyone. There's going for profits then there's gouging people at every opportunity. Seems TD is the latter.

In 2005 I put in place coverage for my rental property in Fort McMurray which included Additional Living Expenses. In July following the evacuation due to the wildfires I submitted a claim for loss of rental income; which was denied as ALE wasn't in place. Sometime in 2014 an employee of TD Insurnace changed my policy without my knowledge or consent and dropped ALE coverage. I am in the process of appealing this; but am not too hopeful for a successful resolution.

Their customer service is really rubbish, poor performance, they failed to inform me that I need to call them urgently after closing the ownership of my property and now refuse to insure me. Really poor, had they told me that I had to call immediately I would have. I will never use them again and will pull everything out.

Being a loyal TD Bank customers, we opted for TD Home Insurance and they have cancelled our Home Insurance without giving any notice or call and would not provide is with a new quote and the state they dont wish to provide us any more Home Insurance Service due to non payment. To start with it was a pre-auth payment just like the one we have set for auto insurance.Since the time we received their first mail(which according to TD is not the first mail) we have been trying to reach them to resolve. The Customer Service Rep & Manager were rude and wouldnt help us. Finally after a long struggle they issued a new quote and when we called back to discuss they said its rejected as we have nonpayment history. Am surprise how much they dont know their customers. We were warned by friends but still went ahead with TD Insurance and today we are worried and shocked at our state. TD has no quality,respect for customers and cant be trusted any more. I wonder if i should bank with them anymore. They have put us in deep trouble and wouldnt help. I received no earlier correspondence from them on the cancellation and they have put us in risk. Would be great if we receive help in escalating this matter higher up and getting a resolution.