Aviva Home Insurance Reviews

It would take far too long to go into the details of the nightmare that was my home insurance claim with AVIVA.

Some of the highlights; a small claim took 9 months; they sent unqualified, unlicensed contractors to do the work. The contractors all but destroyed my home (certainly devalued it), including a number of areas not even affected by the claim. I had to pay for and/or provide the supplies, including paint and tools for the contractors as they did not have tools (not even rags), and instead of purchasing the proper paint said they could mix a number of different odds and ends of paint they had together and "that would do".

I had to take almost a month off work and live in a home with no kitchen, living-room or dining-room for 9 months.

Throughout the entire process they showed absolutely no respect for me or my home.

I can honestly say it was one of, if not the worst experience of my life.

I would highly recommend you avoid this company, at least if you live in the GTA area of Ontario.

I would honestly give them no stars if I could.

I had a claim in the spring will ice on the roof causing water to enter and damage my floor and wall. We initiated the claim everything was going forward, they assured us it was all covered. Then I got a new insurance adjuster assigned to me, don't know if the original guy left the company or what the reason was. The new guy would say something was covered one day then try and back peddle the next day. He would call the contractor, who had already come and taken out flooring and ripped apart walls and ask the same questions that have been answered time and time again trying to stall and cut back. The damage happened in February, it is now December and his latest email said let's fix the walls now because he needs more time to figure out the flooring. My wife is now 7 months pregnant so when he finally commits to something we will have to move out while they do repairs with either a very pregnant wife or a newborn baby. This should have been settled months ago!

My father was insured by Aviva and he passed away 3 weeks ago. I advised the broker so they would know the house was vacant. I still maintain the lawn service and the home alarm. I also have timers on different lamps and I visited the house once a week. Since I have advised the broker, Aviva has cancelled all coverage except fire, increased the deductible and premium, and charged for a vacancy permit. I still have not buried my father. My home insurance maintains the same coverage for 6 months after a person dies. Check your policy well.

I'm switching to another insurance carrier. Biggest issues: getting hold of someone, waiting on the phone for hours on hold. Enough is enough, taking my auto, home, life insurance someplace else. Give yourself a favour and stay away from this insurance company.

It's been over a year since our fire and still, no work has started. Their "preferred vendor" kept delaying and eventually declined the job for fear of not being paid. Now they are telling me to find another contractor and restart the process all over again. Meanwhile, my parents have been out of their home this entire time and haven't received any compensation, while struggling to pay the mortgage for a house they can't live in. What is the point of insurance? Is this even legal?

Do I have to write a review for this company ? All the reviews below mine are facts speaking for themselves. Canadian Right to Information Act give me right to know what the reasons and grounds for denial are. Can you explain a bit more? On top, my policy was cancelled without any prior notification and my input, so I am left high and dry For insurance claim was made and like any other, Right from day one the adjuster's attitude was a no-no. Without listening to me, the investigator said in an insulting way "You know I am X-Police Officer". Instead of listening, he tried to pressurize. I said to myself I never missed a payment nor I have mistreated anyone why I am getting oppressive treatment. When content evaluation process came in our absence, he took all our clothing and devices out of the case and spread it on the carpet and floor causing much smoke damage to the all the precious belongings which actually fire would have done. If that's the process you would have followed, you should have better told us so we can deal with in our presence. From that day onwards I have asked adjuster that please inform me who is entering my house so I am prepared. In reply he said we are not liable but we will inform you going forward. That going forward never happened as they are not interested. Within a weeks time after the fire, insurance investigator called us for appointment and we traveled to meet him only to know he was late, my wife was under the stress and I called him that I am waiting for him, only when I left, he called me to say I am here, I told him we left and he was not impressed. Just living outside of town as temporary location, and go to check the property every week almost, only came to know that they have taken the lock away which they have installed earlier, without informing. Believe me, I deal with my customers every day and I never treated them as I have been. I would reach every possible forum to launch complaints how I have been treated and my claim is treated, you pay insurance to secure family and this company left us wandering.

YES BE WARNED FOR MANY REASONS. THEY PUT YOU THROUGH HELL FOR 20 MINUTES OF INTIMIDATION, BEFORE EVEN YOU ARE STARTING THE LINE OF COMMUNICATION... CLEARLY ALL TO COVER THEMSELVES. THEN... A COMPREHENSIVE HOME INSURANCE. It says, you are covered for water damage, roof etc... one can imagine that the roof will be covered... but cleverly, the explanation is that... based on weather condition and wind/storm at a speed of 55m/h+ that you could be covered for any damages caused to your roof... // WHAT?????.. How could this be?? Surely if you get an insurance and after 6 months, you get unlucky that something goes wrong with your roof, don't even think about to go to them for any assistance. Even in my case when I am with them more than 5 years, one can think that within 5 years... there may have been very bad weather that my roof wouldn't have been affected so to speak, and then a heavy rain caused the same damage than a storm of 55 miles... that could even damage a brand new roof... it just doesn't add up what they say... unless they say, come and insure your house, only and if you have a brand new roof... they say you are covered for accidental damage... then when you have a burst pipe under a bath, they say, you need to repair the burst pipe and we only cover you for make good... I have a 3-storey terrace house. I can't go to the roof to figure out how the leak has been caused, and their response is that for the last 3 months we didn't have any kind of hurricane type of wind of 55m/h... therefore I am not covered... TO TOP IT ALL... they further intimidate that should you make a claim, even if your claim is unsuccessful, you will be put on the list of those who made the claim and therefore should you decide to change your insurance company, you must report that YOU HAVE MADE A CLAIM, EVEN IF YOUR CLAIM GOT DECLINED with the bogus reasons good enough for AVIVA themselves. Therefore, either way, your insurance premium will get affected with a higher insurance cost. Basically, intimidation all along... to ensure that you fully understand... if you make a claim... even unsuccessful, you will be reported... all that to dissuade you to change your mind if you make a claim... your premium will go up... even if you didn't get validation to your claim during all these intimidations... no one is actually telling you honestly and openly WHAT YOU ARE ACTUALLY BEING INSURED FOR... UNLESS YOU READ A 20-PAGE INSURANCE DOCUMENT. Let us face it... most of us take an insurance because we want to be covered for the main issues... fire... water damage to the property...

3 hours on phone, 7 different people, still nothing resolved! Going elsewhere to renew, I am so done with this company!

Customer for over 10 years (Auto & Home Insurance). I've recently had to call on 3 occasions and the wait times are unbearable. The shortest time I got through was 30 minutes, 35 minutes the second time and currently been on hold for 93 minutes and counting now. Hire some staff and begin to treat your paying customers with some respect.

We had a flood in our house and were treated badly, which caused us physical and emotional harm. No consideration was given to our needs.