Primmum Insurance Home Insurance Reviews

If you have to call them (which, you do since there's no online chat) prepare to throw away hours of your time. I'm currently holding because I had to contact them AGAIN about an error they made (again, same issue!), and it's been nearly 40 minutes with no answer! And that's just trying to get ahold of them. They screw up constantly and charge you 'arrears' for their own mistakes. DON'T GET PRIMMUM!

I have my insurance from 2002 to until now and just paying, never claimed in 10 years
my first claimed last month there adjuster was so rude and then I talked to his manager she was also rude to me they denied my claimed so I am taking my insurance off until I have already paid for year and want to tell others please do not buy insurance you never gona get your claim like me and waste of money to buy cheaper if you compare to other insurance please do not waste your money with rude people

So, I was with Primmum for about 4 years. And while I was paying them, all was fine and dandy.
Then I moved and needed to cancel my insurance. That's when I discovered how dishonest they are.

I called them a month in advanced, let them know of my move out date. All was well.
Two months later, I'm settled in at my new place and suddenly I get a letter saying that I owe them $400.
Apparently they didn't process my cancellation and were saying that I owed them money for not renewing my insurance. After a heated discussion, I agreed to the $95 penalty as, while they were the ones at fault, they refused to admit to it. Fed up, I agree to pay and just never deal with them again. I ask them to send me an invoice.
Three weeks later I get another invoice saying I owe them $200! I call, ask them what happened. The girl on the phone said there was some error that that they would send me a new invoice.
Finally, I get the new invoice. I send them a cheque.
Another month passes. Suddenly I get a notice. Apparently they got my cheque but magically replaced it and now they demand I pay them directly via my bank.
I'm convinced this company is out to scam every penny they can out of their customers. First by not processing my cancelling and attempting to charge me, then overcharging me, then conveniently losing my cheque so that I pay them through my bank and then they'd probably go ahead and cash my cheque!

This company is nothing but a bunch of criminals! I'm going to pay to put a stop payment on the cheque and stay as far away from these crooks as I can going forward!