Like Banks, like Insurance
by Mihai Popa on Aug 13, 2019
1 out of 5 stars
I called Primmum for a quote on 6 vehicles and the house. I have had zero claims in over 20 years.
They were competitive in the vehicles but the house was more than 30% higher than my present insurer and other quotes I had received.
I found the Customer Service rep to be rude and abrupt and this was not an isolated case from what I have read here from others.. It was obvious he could care less if Primmum got my business.
I firmly believe that when someone treats you like this it isn't because they don't like you, It's because they hate their job.
The bottom line is Primmum doesn't have sub standard front line employees, they have incompetent management. And I wouldn't want that in my insurance company.
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I did not know what I have been paying for more than 12 years, until I started to read the fine prints and compare the paperwork TD Primmum has sent me year over year. I had one claim, eight years ago, for burglary theft under $3,000 - no problems there, good experience overall. Forward to recent times, for the past three years, TD Primmum increased my premiums by approx. 10%, with no change in coverage, claims, etc. I did not even have Earthquake coverage. Even after discounts and mortgage being paid off, they wanted me to pay $1,400+/year for less coverage than other insurance companies, more honest and less greedy. RBC and BCAA are also very expensive. Finally, I cancelled my insurance renewal and was able to find much better coverage, for under $1,000/year. I am probably going with West Insurance. Insurance is another industry profiting from greed, deceit and confusion, all by design. I can't even begin imagining what old folks, the disabled, immigrants or those hard-working people that are busy to survive are going through, having to pay much more, for way less. The Government does not protect those who pay their salaries and fat pensions...