Primmum Insurance Home Insurance Reviews

Their web page states renewals mailed 45 days in advance. Don't believe it! Try contacting them, even allowing for Covid their response is non-existent. I have wasted 10 hours trying between telephone and internet without any contact. Other service companies at least provide a call back service! Cannot sign up for my account as they have my landline telephone # on file but they require a cell #.

If you have to call them (which, you do since there's no online chat) prepare to throw away hours of your time. I'm currently holding because I had to contact them AGAIN about an error they made (again, same issue!), and it's been nearly 40 minutes with no answer! And that's just trying to get ahold of them. They screw up constantly and charge you 'arrears' for their own mistakes. DON'T GET PRIMMUM!

They are cheap, but no customer service. Have you tried to call them? On hold for how long? Until you hung up. No renewal notice. They pretend they've sent me registered mail twice, called, sent emails, all no proof. Now I'm treated like a criminal with lapse insurance.

Sat on hold for 45 min with no answer several times. I realize its COVID but there has been ample time to get phone resources in place for those working at home. Customer service is lacking you can't even leave your number for someone to call you back. I unfortunately work full time and don't have all day to wait on hold. Makes me want to shop elsewhere