lack of Service
by Austin on Oct 19, 2020
1 out of 5 stars
They are cheap, but no customer service. Have you tried to call them? On hold for how long? Until you hung up. No renewal notice. They pretend they've sent me registered mail twice, called, sent emails, all no proof. Now I'm treated like a criminal with lapse insurance.
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Their web page states renewals mailed 45 days in advance. Don't believe it! Try contacting them, even allowing for Covid their response is non-existent. I have wasted 10 hours trying between telephone and internet without any contact. Other service companies at least provide a call back service! Cannot sign up for my account as they have my landline telephone # on file but they require a cell #.