Primmum Insurance Home Insurance Reviews

I phoned Primmum to ask why my home insurance policy was increasing at an alarming rate each year, even though I had never filed a claim. After a long string of garbage that made no sense, I was told to buy elsewhere if I didn't like the price. So I did. I had been claims-free for 11 years at the time … Primmum sucks the big one !!!

I called Primmum for a quote on 6 vehicles and the house. I have had zero claims in over 20 years.
They were competitive in the vehicles but the house was more than 30% higher than my present insurer and other quotes I had received.
I found the Customer Service rep to be rude and abrupt and this was not an isolated case from what I have read here from others.. It was obvious he could care less if Primmum got my business.
I firmly believe that when someone treats you like this it isn't because they don't like you, It's because they hate their job.
The bottom line is Primmum doesn't have sub standard front line employees, they have incompetent management. And I wouldn't want that in my insurance company.

I have my insurance from 2002 to until now and just paying, never claimed in 10 years
my first claimed last month there adjuster was so rude and then I talked to his manager she was also rude to me they denied my claimed so I am taking my insurance off until I have already paid for year and want to tell others please do not buy insurance you never gona get your claim like me and waste of money to buy cheaper if you compare to other insurance please do not waste your money with rude people

So, I was with Primmum for about 4 years. And while I was paying them, all was fine and dandy.
Then I moved and needed to cancel my insurance. That's when I discovered how dishonest they are.

I called them a month in advanced, let them know of my move out date. All was well.
Two months later, I'm settled in at my new place and suddenly I get a letter saying that I owe them $400.
Apparently they didn't process my cancellation and were saying that I owed them money for not renewing my insurance. After a heated discussion, I agreed to the $95 penalty as, while they were the ones at fault, they refused to admit to it. Fed up, I agree to pay and just never deal with them again. I ask them to send me an invoice.
Three weeks later I get another invoice saying I owe them $200! I call, ask them what happened. The girl on the phone said there was some error that that they would send me a new invoice.
Finally, I get the new invoice. I send them a cheque.
Another month passes. Suddenly I get a notice. Apparently they got my cheque but magically replaced it and now they demand I pay them directly via my bank.
I'm convinced this company is out to scam every penny they can out of their customers. First by not processing my cancelling and attempting to charge me, then overcharging me, then conveniently losing my cheque so that I pay them through my bank and then they'd probably go ahead and cash my cheque!

This company is nothing but a bunch of criminals! I'm going to pay to put a stop payment on the cheque and stay as far away from these crooks as I can going forward!