The Personal Insurance Home Insurance Reviews

It has been over 2 months since I filed my claim. No result came out. I called several times. At the very beginning the adjuster answered she needs couple of weeks, no result, and called again, then need couple of more days, no result. later on, not even answer my call, I send email no reply. the adjuster disappeared. Called customer relations center, got little help, I am very frustrated.
Not recommended to go with this company.

Similar to another review on here, we had hail damage in Airdrie in summer 2914. Dealing with the personal and their mandatory contractor Belfor has been one of the most horrible experiences of my life! We wanted to use our own contractor but to do that they would only pay out about $11000 on the $25000 of work :( . It took nearly a year to get started and it has dragged on to the point that we are STILL waiting for some things. They would only do two sides of the house despite our siding being discontinued so we have a multi colored home... The Windows had to be replaced FIVE times over ELEVEN visits (for which I had to become all day), due to multiple mistakes (shout out to Chinook Glass in Calgary the subcontractor, they were the most unprofessional company ever).... One window still rattles loudly with any wind.
I am appalled and cannot wait to switch insurers. Beware to those thinking you are getting a deal with the Personal, you will pay for it in the long run.
We have had a few car claims with relatively little problems... But fixing the hail damage on our truck was also a nightmare, a tale for another day!

Personal Insurance will not honour claims. Complete disaster and scam of a company. Avoid at all costs.

Slightly over 25 years ago I started purchasing automobile and house insurance from The Personal. Recently I have started paying attention to on-line quotes of other companies. I have noticed that competitor rates seem reasonable while my annual rates with The Personal continuously increase year after year, without ever making any claims on either of my houses, my car or my motorcycle. Recently I sold my motorcycle and canceled the insurance. The Personal charged me $70 to cancel my motorcycle insurance even though I continue to pay thousands to cover the houses and car. I raised this with their absolutely horrid Internet Customer dis-Service Team ..... to bad, so sad, company policy to charge when policies are canceled. WTH ???
I have now cancelled both house policies and the car policy. Found lower rates elsewhere, and hopefully will be with them for the next 25 years.
Beware of The Personal Insurance company !!!

After reading article i cancelled my policy and to cancel they suck me out $140. I am glad i get out from this insurance company before i had any claim. The representative was making me feel horrible just to cancel my insurance. I just got TD insurance and had better experience so far then these crooks.

I've been insured with this company for the past 7 years and I'm glad they ended my policy 36 hours after I relocated to a different city (36 hours !!! seriously!???). I tried to claim a damage once, and it was so horrible that I decided to pay for the damage myself than experience the frustration they gave me.
The coverage looks so shiny and nice but it's just papers. In reality, you have no insurance and they're simply ripping you off.
Also, they can come up with 100000 reasons to suspend your policy (I moved to a different city and called them to ask them if my vehicle's policy can be paused - they pulled the plug on me and canceled my home insurance) - I've never made any claim in my whole life (Tried once then never proceeded because of the horrible experience)

I have been a customer/policyholder of The Personal for 12 years and made my first home claim due to the Nov 2014 wind storm in the Oakville/Burlington ON area. The claims management experience has been a nightmare! Little assistance to help the policyholder through a stressful process, ridiculous policy on covering damages/expenses incurred because of The Personal and their service providers' incompetence, and to top it all off, a painful process to even get funds forwarded in order to pay service providers for those expenses they DID accept!!! Unbelievably bad customer service skills, adjustment/claims management process and expense reimbursement. I am beginning to believe that the favourable rates (mostly due to a group plan) are just not worth it. Stay away for the claims experience alone - believe me! If I could choose NO STARS I would.

In August 2014 there was a very bad hail storm in Airdrie. Pretty much everyone had damage. The back and side of my house were hammered with hail. My siding is no longer available. The personal plans to use a different colored siding on the affected areas! I will have a two tone house! This is crazy. All my neighbors who are in the same position are getting a full wrap of new siding. The personal is the only insurance company following the'letter of the law' on this. Every other company is using common sense and deciding to do the right thing by their customers. This means I either agree to having mismatched siding or I pay $12,000 additionally to replace the rest of the house to match. DO NOT USE THEM. You will regret it.

I don't think there is a Worst Company out there. They said they could insure our house, so after 25 years with another company, we move to them. We were going to save $500, so we figured it was worth it.

Guess what? They couldn't insure our house. They said they didn't understand what a "Heritage House" meant - it means the house is Heritage Designated....the first agent had no idea. The second agent we spoke to, said they couldn't insure the house, so now we are in limbo.

To add insult to injury, they keep calling us to tell us to pay the premium, however they can't insure the house. I am scrambling, looking for a new provider and they keep hounding me to either pay them or to find a new company.

They suck!