Wawanesa Home Insurance Reviews

Have been with Wawanesa for many years—vehicle & home insurance—and their service is deteriorating. I have had minimal claims (deer incident, hail damage) but their documentation is excessive/misleading & their assessors confrontational. Will pursue another service provider when the next policy comes due.

I had my roof done 2 years ago and we had a bad rainstorm and it started leaking and I pay homeowners insurance they got service master which is a rip off restoration company that hires people with no experience to come to look at our roof! And put things down on the report that are false. So I put in a claim and Wawanesa denied it like a most rip off insurance companies do they like to take our money but when Mother Nature hits our home they have a million excuses as to why it’s not covered! So, be careful about homeowners insurance it’s a rip off and a scam!!!

You will feel like you have been lied to and cheated. This company does not care about you or your family safety. And you probably will be homeless unless you have a very high credit card if something bad actually happens and can wait a very long time for your money and if they tell you the truth about what you are entitled to. If you are looking at using this insurance company please understand that if something actually happens you will be on more pills and homeless and worse off then you start it off. Once again I can’t tell you how bad of a decision it was. So please choose wisely! I will not be using this company in future!

They will come up with every possible excuse to deny your claim if they get back to you at all. You will end up wasting your time suing them and if the claim is small, it may not even be worth pursuing. This is their way of getting away with not paying the claims as they are aware that the customers are unlikely to pursue small claims. Switching policy to another insurance company that has good ratings and record of providing great customer service. Word of advice: You are better off paying a little higher premiums and choosing a company that will provide you with prompt customer service and would actually honour your claim when the time comes. Would strongly suggest against choosing Wawanesa.

Never have we been treated in such a disgusting manner by any company and Wawanesa is by far one of the most dishonest insurance agencies to date. They tried to raise our Car & Home Insurance by almost 50% in 2 years. Being a long-time client, we never received a phone call to discuss our contract or even to find out if we are satisfied. They have added extra service fees that we never agreed to and are attempting to charge additional fees on top of that for cancelling 17 days into our renewal which is appalling. After I politely told them this is unacceptable and kindly asked them to remove the fees, we have not heard back in almost 2 weeks. Beware of Wawanesa, they are sneaky and dishonest so check your invoices and go with another agency if you can. They are all cheaper now than Wawanesa who you likely won't speak with since they merged with Fort, so you will be bounced back and forth between them.

Wawanesa has kept us waiting over 2 years to settle our claim. We were never told what would be covered and what would not. We are not getting the single limit replacement cost on the damage. Refusing to cover lots and reinstalling things damaged. Amazing contractor trying to work for us. Terrible customer service from adjuster and Wawanesa. We are not getting the coverage that we should be getting. Our home will never be worth what it was before the loss. I do not recommend Wawanesa or Coast Claims adjuster. Very sad. I recommend purchase home insurance with a different company.

We are still fighting over a sewer backup claim after 2 years. We were a customer for over 4o years with this company, and we are treated like we wanted this to happen. We were out of town when it happened, when we got home our basement was destroyed by the restoration company, many items unaccounted for with no explanation from the cleaning company where these items are, yet we have had to sue them and are still in the process of trying to settle this fiasco. They would rather pay their lawyers than do the right thing for a client. They are worth millions in assets and they want to keep it that way. Stay away from Wawanesa, read your policy carefully every year and be careful who your broker is. In our case, we had a broker who did not review our policy with us on renewal and did not advise that because of the flood in High River, all our coverage would change without them advising us of these changes. They want high premiums every year but when it comes to paying out any money for a claim that is a different story. We have had to spend thousands in trying to restore our basement out of our own pocket, as well as legal fees to fight these terrible companies.

I had been overcharged for home insurance coverage for two years. I had been paying insurance for a single-family home and I have a semi-detached home. I had supplied my current home information for a new policy and Wawanesa was not professional in correcting my policy with the new updated information.

The company allows monthly payments, but to pull out on a certain date... that is fine, but if you can't make those payments and do a stop payment (because you can't call and delay), they make you pay your premium in full. I want to say exactly how I feel about them-but the review would be deleted I am sure!

Dealt with these guys for years, better off having no insurance than paying these guys for nothing. Cheaper insurance but you get what you pay for - absolutely nothing. They have their own adjusters who get paid extra if they rule in their favour. Hired my own adjuster but still ignored his claim, said "we have our own", of course.