Axa (Intact) Home Insurance Reviews

We had a bump in the road this winter financially, whereas, I had to make an abrupt decision to stop payment on my bank account for our home insurance to avoid NSF charges with the bank and the insurance company. If I allowed the payment to go through it would have cost me $90 that I couldn’t afford to pay to the bank and the insurance company. It cost me $12.50 to stop the payment and it was a one-time thing not permanent. Intact insurance cancelled our policy and sent notice to the bank that in turn notified me that we were cancelled. I contacted my broker who then informed me that we were cancelled due to non-payment and for that reason, they wouldn’t reinstate us. My broker then took over two weeks to find out if they would reinstate us, but the lady who was in charge of making that decision was on holidays. Once she was back the answer was no. I then contacted another broker and because we got cancelled and it was beyond a two week period, the other top insurance companies wouldn’t insure us. She then sent it out to another market that in turn came back with an insurance company that would take us, but very expensive. I cannot afford to take a higher payment. I reached out to Intact ombudsman to see if they would have a look at our circumstances and to no avail, the answer is still no. I am disgusted and extremely disappointed with Intact insurance. Insurance companies have zero compassion.

I have never given a negative review of any company ever but this one is so deserving of my time. I will keep it short for you, please avoid this company at all cost if you wish to have peace of mind when something goes wrong in your home and you bought home insurance. Intact also operates under the names AXA insurance, CDI insurance and Belairdirect. I have nothing against insurance companies as I know the value Insurance itself plays in times of unforeseen setbacks but I will never ever contribute a dime of my money to this useless con artists ever again. I have now moved my home insurance and life insurance to Travellers and TD Meloche Monnex and have never been more at ease knowing that if something goes wrong they won't lie to get out of a legal contract they need to honour.

I live in Montreal am an existing customer for many years with home and (2) autos, and I called my Intact brokerage about business insurance for (2) businesses that I own. After being transferred to the business insurance department the first broker could or would not speak to me in English, and transferred me to another, the second broker refused to speak in English and after I did not change to french to the broker she hung up the phone on me. Wow - I was shocked, and I will move my business to a another company.

Did not listen and dragged out the claim proceedings.