Canadian Direct Insurance Home Insurance Reviews

First of all, the wait time on the phone is over 25 minutes and when I finally speak to an agent the experience become even worst. I told the agent that I want to get a quote for my new condo, he asked me if this is my primary residence or renting. I have not decide yet so I tell him

Me: "I have not decide yet but can I get quotes for both scenario."
Agent: "No, you can not get a quote if you have not decide yet".
Me: "OK, then please give me a quote as I will be the primary resident".
Agent: "But you just said you have not decide yet"
Me: "I made up my mind now to be live in the place"
Agent: "We have the conversation recorded, you said you have not decide yet so I can not give you a quote"
Me: "So what do you want me to do now? Am I not allow to buy insurance from CDI now?"
Agent: "Sure you can, but not in this conversation, you will have to call back again"
Me: "Cant I made up my mind right now?"
Agent: "Fine, may I have some information from you ...."

After waiting for 25 minutes, this guy just tell me to CALL BACK again because I said I have not decide yet in the beginning? After I said I made up my mind now, and we continue on with all the general question and information, he gave me a quote of $651 for a year for a 500 sq ft condo........(from my previous experience and friends around, it should only cost about $200-300)

I seriously think he was fooling around with me because I insist to get a quote (is it too much to ask for a quote after waiting for 25 minutes in the phone?)

Been with Canadian Direct Insurance (CDI) for 7 years, all without a claim. Got a quote for substantially lower through Square One Insurance and sent it to them to beat using their "better by 5%" matching policy ($788/annun for CDI vs. $529/annum with Square One). In the end I was told by the insurance representative, Loida, that the CDI policy was charging me for a bunch of stuff that I was never going to use so I was better off buying insurance from Square One policy.

As a long time customer (I owned another home insured through CDI for 6 years prior as well) I would have thought that they would wanted you to return as a customer but they made it very difficult to renew at a competitive rate. It is a shame but I am excited to become a new Square One Insurance policy holder.