Canadian Direct Insurance Home Insurance Reviews

First of all, the wait time on the phone is over 25 minutes and when I finally speak to an agent the experience become even worst. I told the agent that I want to get a quote for my new condo, he asked me if this is my primary residence or renting. I have not decide yet so I tell him

Me: "I have not decide yet but can I get quotes for both scenario."
Agent: "No, you can not get a quote if you have not decide yet".
Me: "OK, then please give me a quote as I will be the primary resident".
Agent: "But you just said you have not decide yet"
Me: "I made up my mind now to be live in the place"
Agent: "We have the conversation recorded, you said you have not decide yet so I can not give you a quote"
Me: "So what do you want me to do now? Am I not allow to buy insurance from CDI now?"
Agent: "Sure you can, but not in this conversation, you will have to call back again"
Me: "Cant I made up my mind right now?"
Agent: "Fine, may I have some information from you ...."

After waiting for 25 minutes, this guy just tell me to CALL BACK again because I said I have not decide yet in the beginning? After I said I made up my mind now, and we continue on with all the general question and information, he gave me a quote of $651 for a year for a 500 sq ft condo........(from my previous experience and friends around, it should only cost about $200-300)

I seriously think he was fooling around with me because I insist to get a quote (is it too much to ask for a quote after waiting for 25 minutes in the phone?)

Been with Canadian Direct Insurance (CDI) for 7 years, all without a claim. Got a quote for substantially lower through Square One Insurance and sent it to them to beat using their "better by 5%" matching policy ($788/annun for CDI vs. $529/annum with Square One). In the end I was told by the insurance representative, Loida, that the CDI policy was charging me for a bunch of stuff that I was never going to use so I was better off buying insurance from Square One policy.

As a long time customer (I owned another home insured through CDI for 6 years prior as well) I would have thought that they would wanted you to return as a customer but they made it very difficult to renew at a competitive rate. It is a shame but I am excited to become a new Square One Insurance policy holder.

We have been with them for years. Unfortunately for us we didn't realize we were paying almost double for our insurance. Found alternate insurance for half the price. We couldn't believe it.
When it came time to cancel they are putting the first payment with the service charge on a PAC through our bank. Be careful. Make sure you give them proper notice for cancellation if you are on PAC, otherwise they will charge you and then reimburse you.