Canadian Direct Insurance Home Insurance Reviews

HI Canada Direct. I USED to be (yes USED to) be a loyal home insurance customer of yours for about 5 years and would refer anyone I came across looking for insurance and great customer service to your company....now I do not. This year I ceased coverage with your company and now recommend friends and colleagues seeking advice on an insurance provider to go elsewhere. The reason--I hope someone will care to know and address the underlying issue/s----excruciatingly long wait times on your phone lines!!! I remember back in the day when CanadaDirect was the new bright star on the Canadian insurance scene and my calls would be answered promptly,,this year when I called several times with questions around renewal time the waits were minimum 50 minutes. WHO HAS THAT AMOUNT OF TIME TO WAIT ON HOLD? Noone? Hello Canada Direct Executive and staffers and shareholders/investors,,,do YOU like to wait on hold for 50 mins for any reason?? No, of course not,,,so just a note to figure out what is going on behind the scenes to cause these wait times and fix it. If you're looking for me, I've gone to Four-Square Insurance also out of Vancouver--give them a call and see how quickly they answer and the cool system that identifies the number you are calling from so that any customer service rep knows who you are and your policy immediately upon saying hello to you=== very efficient and personal. Thanks.

This is the worst possible company out there for home insurance. You'll buy insurance that covers basically nothing that's why premiums are so low. During June 2013, when Calgary experienced a flood, CDI was not there to help out at all. Avoided sewage back up claim until water was tested. No emergency clean up, or live out expenses offered. Took a year for them to write a cheque for sewage back up which they tried to weasel their way out of. No follow up or phone calls to check on your claim. Assigned an independent appraiser that doesn't work to help you. Consider doing all the work yourself if you have a home insurance claim (there is no broker looking after your case and CDI doesn't care because they want to keep their costs down). I switched my insurance right away after my experience with this company. Buyer beware. Pay more with any other company and avoid an extreme hassle if ever you need to rely on them. Better to have no insurance than to go with this company. CDI earns zero stars in my view for poor service and unreliability.

We have been with them for years. Unfortunately for us we didn't realize we were paying almost double for our insurance. Found alternate insurance for half the price. We couldn't believe it.
When it came time to cancel they are putting the first payment with the service charge on a PAC through our bank. Be careful. Make sure you give them proper notice for cancellation if you are on PAC, otherwise they will charge you and then reimburse you.