Canadian Direct Insurance Home Insurance Reviews

HI Canada Direct. I USED to be (yes USED to) be a loyal home insurance customer of yours for about 5 years and would refer anyone I came across looking for insurance and great customer service to your company....now I do not. This year I ceased coverage with your company and now recommend friends and colleagues seeking advice on an insurance provider to go elsewhere. The reason--I hope someone will care to know and address the underlying issue/s----excruciatingly long wait times on your phone lines!!! I remember back in the day when CanadaDirect was the new bright star on the Canadian insurance scene and my calls would be answered promptly,,this year when I called several times with questions around renewal time the waits were minimum 50 minutes. WHO HAS THAT AMOUNT OF TIME TO WAIT ON HOLD? Noone? Hello Canada Direct Executive and staffers and shareholders/investors,,,do YOU like to wait on hold for 50 mins for any reason?? No, of course not,,,so just a note to figure out what is going on behind the scenes to cause these wait times and fix it. If you're looking for me, I've gone to Four-Square Insurance also out of Vancouver--give them a call and see how quickly they answer and the cool system that identifies the number you are calling from so that any customer service rep knows who you are and your policy immediately upon saying hello to you=== very efficient and personal. Thanks.

Been with Canadian Direct Insurance (CDI) for 7 years, all without a claim. Got a quote for substantially lower through Square One Insurance and sent it to them to beat using their "better by 5%" matching policy ($788/annun for CDI vs. $529/annum with Square One). In the end I was told by the insurance representative, Loida, that the CDI policy was charging me for a bunch of stuff that I was never going to use so I was better off buying insurance from Square One policy.

As a long time customer (I owned another home insured through CDI for 6 years prior as well) I would have thought that they would wanted you to return as a customer but they made it very difficult to renew at a competitive rate. It is a shame but I am excited to become a new Square One Insurance policy holder.

We have been with them for years. Unfortunately for us we didn't realize we were paying almost double for our insurance. Found alternate insurance for half the price. We couldn't believe it.
When it came time to cancel they are putting the first payment with the service charge on a PAC through our bank. Be careful. Make sure you give them proper notice for cancellation if you are on PAC, otherwise they will charge you and then reimburse you.