Security National Insurance (TD) Home Insurance Reviews

Small claim for water damage from leaking valve in 2011: quick response on clean-up but so slow on proposed repair schedule that I took the cash and fixed it with my own contractors.
2014 Renewal after Calgary flood: 15% increase in premium and reduction in coverage from water damage to $15k so switched to Aviva and saved 30% overall plus water damage is covered to the full house value. House is far away and high above the river flood plain - customer service rep said that premiums are adjusted by postal code. I suggested they should check a map first. I had been with them for 30 years. Silly me for not shopping around sooner. I hope Aviva behaves well.

I believe that Security National did not fulfil its duty as my insurer. They offered me their “preferred partner”, Integricon, to manage the repairs to my house following significant damage by fallen tree limbs. That project manager sent in contractors that did the work improperly, and then denied that anything was wrong. Security National refused to use its leverage or otherwise help resolve an issue with the roof repair, saying that I have to resolve it myself with Integricon. If Security National offers a “preferred” project manager, I think that they should take responsibility for resolving problems created by that party. I felt deeply disappointed by Security National Insurance. I would not recommend them to anyone who values their home and their peace of mind.