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Spent 2 hours on the phone with multiple people that kept repeating the same platitudes at me. When I asked them to call at a certain time, they often called up to an hour after the specified time, which means they would often miss me, forcing me to call back and wade through their clunky automated phone system. Very poor service

Broker made errors in quoting offered rates which she had to retract and took no responsibility for her errors. She claimed she did not have the information even though they arranged current policy and she clearly failed to read what they were covering. A lot of time wasted for inaccurate quotes. Sloppy and irresponsible that is all I would say.

Unhelpful customer support, the advice repeatedly given to me was go "google insurance broker" and find someone else. Getting different answers depending on which customer support person I speak to, delays in communication, etc.