Just don’t waste time with this guys
by Randle on Jan 13, 2024
1 out of 5 stars
Even though their price might seem competitive when real issues happen you understand why. We lost our home, because they first refused to cover us when our home flooded, still battling it with them and probably going to court on it. Then they forced us to take a loan by threatening that they are not cancelling our insurance. Once we fixed our home while waiting for a claim, they refused to renew our policy for no reason except that we were fully getting them on the claim which they haven't paid yet (7 months). Their response is unprofessional, my lawyer had to ask them over 3 times to respond, and even today they lack any serious attention to the matter. Basically, for them 'you' don't matter, your lively hood is last on their list. There are better options out there and similar pricing, if you care about your family and your lively hood, do some homework, and avoid those who won't be there for you.
Square One Insurance has got to be one of the worst Insurance companies I have had the misfortune of dealing with…The adjuster was very rude and unprofessional and immediately claimed I don’t qualify for any payments for the liability damage. They denied my claim for accidental flood damage, claiming it is not covered by my policy. The policy clearly states that third-party liability damage is covered up to $1 Million. It has been 7 months since the flood occurred and I have not received any response from the adjuster even after providing all the invoices for the repair cost to other units below me. I was forced to pay the full $22,000 in flood damage out of pocket. Avoid this Insurance company like the plague.
Customer service is incompetent.
We have had claim-free insurance for well over a decade and recently sold our home.
Due to a misunderstanding on the new insurance form, a customer service agent said we "misrepresented" on our form (because we are staying in temporary accommodation while renos happen) and canceled the insurance which wasn't even active yet.
And now that we have a "cancellation", they either won't give us insurance at all or want to charge us to get "special" insurance that costs way more since we are a "risk". Total incompetence. No ability to address anything but the most basic circumstances. I can't imagine how useless they would be in a claims situation.
The customer service representative was a pleasure to deal with. He explained the terms of my policy and policy options clearly and with good humor, giving examples that were easy to understand. I haven't had home insurance for some time, so I was pleasantly surprised by the policy's affordability. I'm glad I chose this company.
Ashlee was a very personable service provider. She took the time to consider all my homeowner insurance needs and product options. She was also careful to ensure I was getting the best rates for my choices. I couldn't have been more satisfied and will definitely stay with this company.
I finalized my quote to have Square one do my home insurance. Thank you to Sarena J. for her professionalism, friendliness, and knowledge to help me.
I'm saving about $800.00 a year compared to Ontario's competitors.
Thx to the Square one team.
Square One hires contractors who are unreliable, not necessarily certified or bonded. Our items were moved after a flood by a mover who stored them in a moth-infested storage, returned damaged goods, infested us with the moths, and they hired an initial adjuster who was a relative or buddy of the unlicensed mover. Our goods were damaged, some not returned at all; others are broken, and they will give you the total run-around when dealing with their adjusters, claims, etc. As soon as the ongoing claim is resolved, we will change insurers, and report to the BBB and the Insurer's Association.
Dealt with no less than three agents. One says one thing the other something else. In short over-staffed with incompetent people! So if I extrapolate I would bet they are a train wreck to deal with if you have a claim. They are substantially cheaper than all other competitors... so you are taking a big risk.
First claim with them. It's been about four months now and so far they managed to reduce my claim 80% leaving me hanging for four months now. I cannot get one dime out of them. They are polite but doing nothing. Waiting 3 months before they apply to get a police report... Then another month of waiting and they say they require a copy of My ID. They not only should have known to apply for the police reports months ago but they should have known about the police requirements regarding my ID, VERY UNPROFESSIONAL! Then because part of the theft involved collector guns and ammo, they asked for a copy of my PAL. Not only is it not safe to be sending copies of that to a stranger, one wonders if it is even required. They asked for proof of ownership of some items. I gave them several. I have more but they never even bothered to contact the people I told them about. If you want polite airhead responses go to them. They only have one mandate on their minds. No payout. Looking at their reviews, I see they like to pay out small claims. I hear if you have a serious claim they will cancel your policy. If you want professional people look elsewhere. One should not have to hire a lawyer to resolve an insurance claim!
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These company is the most horrible insurance company I’ve come across. They sold me a cheap and nasty policy when I had a claim the left me hanging in the cold for almost a year! They should not be in bussiness.