Desjardins Insurance Home Insurance Reviews

Gone are the days of Statefarm.

Our agent is good to work with but as soon as you need to make a claim it’s complete disorganization. Agents are basically sales agents and no longer advocate for their customers. The claim process is unclear and our claim manager is completely unavailable. It takes weeks before we hear back from him and when he does follow up it’s as though he’s reviewing the case for the first time.

Took nearly 3 years to repair our house for a hail claim. Over 20 voicemails were sent and 20 emails with no response back. Even the trades they sent, couldn't get their own quotes approved, and therefore gave up and left us. The worst experience ever. Way more than other companies too. Even after we cancelled, they still tried to bill us again. When you do get through on the phone, they will transfer you to various departments, and play dumb with you. I called them out and said this and they had no professional response. They rely on annoying the customer to the point where you get so frustrated that you just hang up, and therefore they still get paid. I'm also building a case with the BBB. This company has to get shut down. How it even runs like this is beyond crazy! I hope Karma crushes everyone in this company. Not worth the stress they intentionally put on their clients. Total fraud!

The worst insurance ever... we are in process of claims.. our basement is hanging for 3 weeks now and we don't get the right answer from them. They keep on telling me that they are waiting for the contractor's answer. They don't even bother to call the contractor and find out... I don't recommend this insurance! The worst ever!

I got service is overwhelmed, not ready to handle hail and storm damages on 13 June in NE Calgary. Fully unprepared. No communication no coordination! Slow and slow... Why are you not ready? The answer is oh there are large amounts of claims and we can't help! Wish I have a different provider!

Home siding/roof damage September 2021. Now November 2021, no word on when we are getting it repaired yet. Very disappointed on how long it's been dragged out.
The customer service folks are polite, but the insurance its self represents a scam to me so far.

Too bad. My house was damaged two months ago. Not even finish paper estimate now!
No reply from advisor. When I want to talk to the manager rejected.

This is the worst company ever. I had an issue with one of my insurance which was brought up in April. They have been going back and forth with no help. They finally send an employee in November but they still didn't come up with a solution. It has been 8 months and there is no progress with my insurance claim. They don't take the initiate to help their clients at all. This is the wort insurance company ever in Quebec.

My partner had his mountain bike stolen along with a child chariot carrier back in June '22 and by August we were able to claim the loss if the police were not able to locate it. Anyways, it has been weeks now and no insurance agent has followed up with my partner in regards to the claim, not following up on calls and left messages and my partner even went down to the location to speak to an advisor, rang the bell for someone to answer the door and no one in the building bothered to attend to him. Very unprofessional and may be looking into transferring insurance companies.

I have a claim and Desjardins insurance handled it terribly! I had absolutely no contact with my claims advisor and when I requested my claim be assigned to a new advisor my request was rejected. Desjardins refused to contact me and respond to any of my emails. The claim is still open at this time and a settlement has not been reached as there is no communication on their end. I would NOT recommend Desjardins to anyone! Absolutely terrible insurance company filled with incompetent humans!

I claimed a home theft with Desjardins and no one would get back to me for months. I have now contacted 3 different agents and I cannot get an answer back. I think they try to make it as difficult as possible with the hopes that you will just go away.