Home Insurance Reviews
Desjardins Insurance Home Insurance Reviews
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(58 reviews)
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I am a single senior who suffered a bad flood in September from my second-floor laundry. I was absolutely beside myself when I called Desjardin in a panic. The first two ladies I spoke with were so reassuring and understanding, I felt immediate relief. Within two hours of my call, a team arrived to clean up, take down damaged ceilings, check my electrics, and install hot air blowers to dry out the house. I had been with Desjardins for only two years. Before that, I had 23 years of trouble with another insurer, who never allowed a claim, argued about who lived with me, and charged a lot more every year. Thanks to Dejardins, my little house was fixed quickly, and my latest annual invoice is still less than the previous insurer had. I'm one happy old lady. Nothing but good things to say about Desjardin's home insurance.
Looks like Desjardins is used to these reviews now. Look at them all. Honestly don’t use Desjardins for home/auto insurance especially if you’re a landlord and especially if you operate a short-term rental. I filed a claim in early Oct 2021 for water damage from the condo on the floor above my rental. The salesman assured me I was covered for Short Term Rental. I had 3 properties and a vehicle insured with him. What he didn’t say was I’m only covered for bookings that I had to cancel due to flood and repairs which in the STR world isn’t many since the majority of bookings come 3-5 days before check-in. It took him and the claims agent 2 months to tell me all that while my place sat empty and inhabitable. They cost me 2 months of rental income. An insurance company that’s supposed to prevent me from losing money actually made me lose more money by being insured. Let that sink in.
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I have been dealing with Desjardins Insurance for my home and auto for over 10 years. Every experience with a customer service agent was always been polite, supportive and ended on a very positive note. I will be with them for life.
I had water damage at home. I called them the same day and they immediately sent a company specialized in that field (literally 1 hour after calling). They evaluated the damages in the house and sent a report to the insurance. They told us one week later how everything will be done to repair the damages. It didn't take long for them to repair everything (maybe 1 or two months). They also sent pretty skilled companies to do the repair and everything is as good as new. They even gave us the same amount of money as the value of any destroyed objects. I strongly recommend Desjardins Insurance.
Responded quickly once the urgency of the issue was brought forward.
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Good customer service, high rates that do not reflect the changes in the market.
Easy to understand my current policy. Great customer service people
Desjardin is a fraudulent company. They do anything to get out of paying for insurance claims. House had pipes burst and they won't pay for damages because they said we weren't home. So even though insurance has been faithfully paid every month, it's only good if we're home if damages occur? How absolutely absurd and fraudulent is that ESPECIALLY since we upgraded our insurance policy.