Sun Life Life Insurance Reviews

Appalling service don't waste your money with this load of cowboys. My father passed away 7 weeks ago and started the claim process the following day to pay for his funeral still waiting for the money he's paid on time for over 5 years. Service is slow, delay tactics are used . Complaints team respond with assurance it will be dealt with promptly and still nothing. So the bit about taking the stress away from your loved one is complete rubbish! They've caused additional stress for the last 7 weeks. Put the money under your floor boards for your funeral as looking at reviews watch dog say it's likely you won't even get as much as you have paid in over the years!

When someone passes away, you don't expect rude arrogant and ignorant actions from an insurance company, well, Sun Life were awful with me and cold, not one person said sorry for your loss. When we tried to claim for the Policy, Sun Life said they wouldn't pay out until they got the Invoice from the Funeral Directors. The Funeral Directors don't send an Invoice until after the Funeral, apparently, they were not pleased with the Funeral Directors either. My advice, if you're a young parent - put money in a bank account - at least then you can pay for your loved one's Funeral in full. This company should be ashamed of themselves!! I was told on one occasion "have I quite finished" - how rude is that and I was polite and Courteous, unlike the uncooperative and unhelpful member of staff. Avoid, don't put up with what I've had to deal with.

It's been 10 months since I submitted a request for life insurance payment from Sun Life. After 3 months of calling writing letters etc. I have finally been denied. I filed again and was denied again, I then filed again and was denied. The reason for denial was that Sun Life states that my deceased wife didn't submit a document called "EVIDENCE OF INSURABILITY". This document was never requested nor has any mention of it been made by her employer. I have hired a lawyer that specializes in this area but have still even denied. I am not satisfied with this lawyer either but that's another story. This EVIDENCE OF INSURABILITY document states that you have no disease that would cause death within 3 years of the start date of the policy. She got cancer 4 years after start date. I contend why worry about the document since it's been 4 years. Of course Sun just sees a chance for denial. Today is May 20th 2017 she passed Aug 16 2016 and I'm still fighting. My next course of action is to sue in federal court, which I plan to do. I will not give up until I have collected

Tried to change my address three different times and it never went through, lets see if it actually works this time but so far customer service has been wholly disappointing. would never suggest anyone buy a plan from these people, your beneficiaries will be tearing their hair out trying to work with these people, as if dealing with the loss of a family member isn't hard enough, they'll make you jump through hoops to have any access to funds other than their checks, which take to weeks to get there even if they send them to the right place.

The worst experience one may have in obtaining a life insurance claim. Company's strategy is to create every reason for not paying your life insurance claim. Staff are very incompetent, lacking knowledge of the process and no respect for their customers.

I don't how many people to buy OPUS 2 life insurance policy from Sun Life?!
I bought it in 1992 and finished payment already, but starting 3 years before, Sun Life sent me a letter to ask paying few hundreds again, say the company isn't running well so ask more money to keep this policy. I called to them, but no body can answer me questions about why? for how long for this payment? etc. Today I got another letter from them to ask me to pay full amount of money which isn't few hundreds, it's over a thousand dollar which was my original policy payment as 1992!! Unbelievable!! Sun Life is one of a big company in Canada, compare with other insurance's companies, why the performance has a huge difference? when the time they asked me to buy their life insurance, all they told me how strougn they are! but results to make me so dispointed! Lucky, I am only one bought Sun Life insurance! So becareful, when you buy any insurances from Sun Life!

8 months now on my new job and still don't have life insurance coverage! They keep calling to tell me I'm missing "something" to finish processing my application but they cant' tell me what's missing. The sub-contractor they sent to do my physical lost some of my paperwork so they denied my coverage. Now I'm being denied due to "non-response". When I call to ask what I'm supposed to respond to, and I quote "Sir, we don't know". They denied coverage for my wife for a "medical condition", but they can't tell me what it is. She has only had a couple surgeries on her feet........ HR is trying to help but there is only so much they can do. I give up. I'm just going to tell HR to cancel my application with Sun Life so I can just go get private life insurance. It'll cost the same but I'll have much better service. Not a grain of intelligence can be claimed by any of the agents working at Sun Life! Anyone that rates better than 1 star obviously hasn't had to deal with them in any capacity yet - but you'll soon find out and be back here re-posting a new review.

You pay into a policy and then when you decide to take money out, it takes FOREVER. Should anyone have to suffer?

1. Submit the forms
2. Get the tax forms
3. Return the required forms
4. Wait -- several weeks!
5. Call their information number to find out about your check
6. Navigate through innumerable prompts
7. Service person says that there is ONLY one person who handles surrenders that involve the U.S.
8. Leave message for that person. (She is not there.)
9. Get return call from this person almost a day later. I am not in, so she leaves a message and tells me that she is about to leave for the day so will call you tomorrow.
10. Tomorrow NO call. (repeat steps 5 through 8)
11. Finally talk to right person. She has not even looked at the forms that were submitted.
12. Wait 10 days for check to be issued

Well, we hope that step 12 actually happens!