Allstate Auto Insurance Reviews

These guys are so bad. I haven't been in an accident. I just tryto pay my bills and they give me such a hard time to give them money because they want to delay me and charge an extra 50$ to 100$ in admin fees plus 2x times the payment. My credit card denined them because of the way they put threw the payment on a computer system. they said the computers do the stuff and they can't interfere so I can't pay my bill. I asked if i can pay the rest of it so I don't have to deal with the hassle of this computer system errors. They said no one does that but if i want i can pay an amount. I asked what my balance was. they said they don't know and they are busy so i should decide what I would like to pay and it would not show up for a month and I will still have to pay a 50 fee and must get a letter to explain why they were deny on the same day i called to do an alternative payment since my card company informed me what happen was not my fault but can only mail me the info. They didn't even send me my pink insurance slips and acted as if I could dive with out it. I had to get a temporary card. Its cost me time and money to make sure they do their job witch I shouldn't have to. I should be able to pay them for my insurance without calculating how much to pay, or how to get them the money, or going out of my way to pick up slips (what i'm paying for) and reminding them to mail them to me. I can't imagine what would happen if I ever got in an accident, I would pray hard that they could assess it responsibily and I have no confidence that they will with all these extra charges for nothing. How can you trust these guys that will steal from you every chance they get.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.

Usually I don't care to write reviews but I felt I needed to make a special effort to warn consumers about the service at all... it's terrible I will not use this insurance company ever again this location is in Markham Allstate insurance, I have never missed a payment they took money from my account higher than my premium and will take forever or never refund you back your money. Please do not use this company I pursuing legal action I know it's a hastle but it's not fair honest business practices that they are conducting. The worst company I'v ever had to deal with in my life.

They are cheaters. They committed me 40 dollars monthly discount on my car insurance when I bring home them to them. I purchased car insurance from them and after 6 months I ask for home insurance quote they quoted me double for home insurance and said now you are entitled for 40 discount.

Secondly they did not reimbursed me for damaged items during accident. I provided receipt but they said these items are not covered and items were my cell phone. They are cheaters.

I had a no-fault accident. The guy who hit me from behind is also insured with Allstate. I am entitled to $1500 of loaner vehicle coverage. That comes to approximately 26 days rental vehicle (as per Allstate themselves). Allstate is denying to pay for my loaner vehicle for more than 17 days!! The worst part was the Adjuster was so abusive and made me feel as if I was cheating. It was insulting. If we take out weekends from 17 days, then what is left is 13 working days for body shop. There is hardly any body shop that repairs a damaged vehicle in 13 days guaranteed. I humbly requested her to consider my situation but just abuse from the other side...avoid Allstate if possible. My 2cents.

I transferred my business to Allstate several years ago as there prices were competitive and the customer service, at the time, was great. I just received a letter in the mail telling me that due to a "recent" claim, both my comprehensive and my collision deductibles were being increased to $500, they were down to $300.
When I called to inquire about this "recent" claim, I found out it was for a windshield replacement in early 2015....not sure about anyone else but that is not recent in my books!
Secondly I asked why my policy was even being affected as I have had windshield replacements done in the past with other companies and as long as it's the first replacement, there is no ding to the insurance.
Upon speaking with a representative, after waiting on hold for 20 minutes, she informed me that she could not access my file and that I should speak to my Rep. She then proceeded to ask me whether I knew my rep and when I told her that I had no idea as I had never been contacted by one, she laughed at me and said "You don't know who your rep is?!" in a condescending way.........how unprofessional is that?!
I am now looking for a new insurance company for my upcoming renewal!!!

I had my first accident on nov 17/2014 and they finally came back to me with an offer on Jan 15/2015, They took the car back and now I have no vehicle and no payout (jan 22). As soon as this is settled, I will be looking for another instance company.

I had td insurance and they where great they covered everything. I switched with them because they rose my insurance so I went with all state cause they were charging less and my family said that they were good.
I was in a accident that was not my fault and I was injured. They never called me to tell me that I have a deductible I was never told any information. When I called the customer line they were no help and just gave me more numbers to call. So far this experience with this company is pathetic. I will not receded them to anyone. Never had so much problems with an insurance company. As well they kept taking more money out of my account each month when I talked to them they said my insurance had rose.

my vehicle was involved in a fire well driving in northern ontario, as a result the car was a wright off. After being told to stay in the area at a motel I called after two days and asked what was going and they apologize and told me that I could return home after waiting almost 2 weeks for the claim adjuster to actually process it he came back with an offer that was 75% the value of the vehicle. I called an appraiser that I knew and he confirmed with me that in fact I was being underpaid for the value of the vehicle, I spoke with the adjuster and told him this, his supervisor then called me and talked to me and said he would speak with the adjuster and get back to me. After 5 hours the adjuster got back to me and said the offer was final with no explanation. On top of this I opted out of a car rental to save money and ended up receiving $400 in total for two days rent in a motel, a bus rental and two weeks of not taking a rental which should of been an extra $25 a day. By my calculation the rental alone was $350. Anyways great company till you make a claim, but then again there in the business of making money and not giving any out!

I was with allstate for one year, thye had a great quote for me so I went with them. When it came time for renewal and having had no claims or tickets I was expecting a lower price. When I got my renewal it had gone up $500 for the year. I was not impressed. I called the 1800 line and spoke to a rep and he was as confused as I was and said I had even gone up a grid so it should have went down and told me to call my local office. I called the local office and again the girl had no idea why the pricing was the way it was and proceeded to tell me I could get discounts if I wanted tennants insurance etc.. Why would I want to pay more for other services to lower my auto insurance? I called another company and was quote $600 less, thankfully. Needless to say I will not be using, nor recommending allstate to anyone.