Allstate Auto Insurance Reviews

Terrible customer service, completely unprofessional. We have been with Allstate for 7 years, we have 2 vehicles and our home insurance with them. This past April we had our first claim which wasn’t even our fault ( husband got rear-ended) and the other person involved had some road rage trying to rip our car door open to pull my husband out. There was a witness who saw the whole thing. It is now December and we are just now getting our vehicle fixed, there was a HUGE lack of communication. I had called numerous times leaving numerous messages and nothing returned. Every time you call them it says they aren’t at their desk and to leave a message but they won’t return it. The one and only time she answered, she told me emailing is better and she will get back to emails faster. So when we needed to find something out 'cause no one was ever calling us to update us, we would email. Never got any responses. I’d have to call and speak to a receptionist, who couldn’t always answer my questions. I have an email dating back to early Oct. that has yet to be answered. Anyways, our cause has been in the shop now for a week and a half and we were just informed by the shop that they found more damage for the 2nd time now (they originally told us 4 days), now it won’t be ready till Dec 13 at least. So we called Allstate because we weren’t provided with a rental call from the other person's insurance company even though they claimed full responsibility for the accident.. and of course, they couldn’t get ahold of anyone we needed to speak too. So we happened to be driving by an Allstate location on our way home ( and by the way we are missing out on work as we don’t work close to each other or the same shifts, so one of us is always working less hours a day than we normally would, so we are losing money every day, we don’t have a second vehicle). Anyways, we stopped at the Allstate, after waiting 20 mins to see someone, who turned out to be the manager, we asked a few questions and voiced our concerns on our claims advisor never returning calls or emails, where she pretty much laughed in our faces and told us they don’t need our business. They told us that the other insurance company denied us for a rental care because it was a road rage incident. What doesn’t make sense is that it was their client that had the road rage and like I said earlier, there was a witness. Allstate won’t fight for us for a car. After finding out we pay all this money for our insurance company to do nothing for us and treat us like we did something wrong right from the beginning in April we were frustrated and told them that this is embarrassing and their company is embarrassing. We were asked to leave, which with no hesitation we did. When I got just about out the door, I turned around and asked for the lady's name, she told me her first name then proceed to push me hard, I asked a second time and stated I wanted her last name so I could report her, she never said anything but then pushed me again very hard. We then left. Do not use Allstate as your insurance company, they are very unprofessional and do not treat their clients well nor do they fight for us

I wish I had read the numerous negative reviews here before choosing Allstate/Pembridge. We had one claim in our 10-year history with the company and they treated us like absolute garbage. No reply from the adjuster after 3 weeks! No reply from his manager, no reply from anyone. They give us a completely unfair settlement offer as our car was written off and then tell us they can’t do anything and that I have to hire an independent appraiser. Did that, and the appraiser gave a more reasonable value for the car. Then they begin to dispute our appraiser's report and say the report is not relevant. I really wish I could give 0 stars for this company because that is truly what they deserve.

We had an accident on the 3rd of October, today is the 5th of November. Our car is still in front of the house. Nothing happened with it yet. We can’t get hold of the adjuster. The worst experience ever. Our monthly payment went up already at $100 but with our car nothing has happened. If you can back to me, that would be great, thank you.

You are not in good hands with Allstate. I have had two experiences with them, one being a client and the other being hit by their client. In my opinion, they would rather pay lawyers than take care of their clients. First, when I was a client I had homeowners and full coverage on two vehicles. My wife was rear-ended and when I called, without even hearing the facts, first sentence was "we are not paying for that". After all the hassle, they finally agreed to pay. When going through the repairs, the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one. Luckily, I only had the car for 6 months and the dealer stepped up and paid the difference. Second time, my wife was t-boned and suffered injuries. They refused to pay anything, fortunately, I had Geico and they stepped in to pay her first 10,000 in medical. After 31/2 years of fighting with them, their lawyers which are top of the line made sure they had to pay nothing. 50,000 in medical, loss of vehicle, and lots of aggravation. Allstate is good at collecting premiums but will not pay claims.

I was in a car accident resulting in the other person at fault. The insurance they had was Allstate. What we thought to be an easy-going situation resulted in a terrible experience. The adjuster we were given was horrible. She had no clue what was going on, she never contacted us for days at a time, she was rude when we made conversation, and she told us personally that we were complaining. What kind of adjuster says this to a client? Aren't you supposed to be helping your client rather than hurting them? As a result of this, I have been left without a vehicle and was forced to be stuck with the damaged car for days after the incident. I hope everyone takes this as a wake up call. Allstate is not the insurance you'd want to back you up. You are not in good hands.

It's a good thing I only had a claim for a windshield god forbid not a fire, jeez. I called my Allstate office to report a windshield claim and she gave me an 800 number which I called. After being on hold for over 15 minutes (see what I mean by just a windshield) a guy told me that their system was down and somebody would call me back. 24 hours later still no phone call return (see again what I mean by just a windshield not a fire) and with a 1000 deductible thank god I found a windshield much much cheaper which means they would not have paid a dime so Allstate kiss my behind I will pass the word around how much of a scam you are just like the other insurance companies you are insured for everything EXCEPT what happens to you.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: 1. Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; 2. Called the body shop asking for cheap repair instead of asking for professional repair. 3. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault of the other party. I have learned two lessons from experience with Allstate: 1. Stay away from Allstate as their primary motivation is to save cost for Allstate; 2. Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless of what kind of accident it is.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

ALLSTATE should not even be allowed to be a useable company anymore. TERRIBLE! They are all clueless, and you call ten times to get one thing done when each person you talk to says "it's all taken care of" just to find out they DID NOTHING! I HATE this company with a deep passion, it is ridiculous how they run. Started with them and my prices kept going up, then they always had some stupid policy rate saver they had me signed up for (which they told me nothing about just told me my price) and then it'd go up three months later and they said "well you had this discount on there and never signed up for the app or online" well the fact that I didn't know I had this discount on there and I had to follow up to keep it - how could I?! And then, "oh, well, it's too late, it's gone, up 30plus dollars a month". Then after a separation, they took 4 months to get my car and his car separated in policies, I got double charged for my car and his, and then they let him call in, change my address and email, and ADD himself to my policy! CRAZY! Then I got into a car accident, two cars hit me, they were at fault and it took claims a week, A WEEK, to get in contact with me and I had a MINOR IN THE CAR! They don't care at all, I called my agent 6 times to tell him I couldn't get ahold of anyone in claims department and he never returned my call EVER. WHAT THE HELL AM I PAYING YOU FOR?! So my accident was 9/2/17 today it is November 22, 2017 and I just got my estimate over their stupid app QUICKPHOTOS and it said not over my deductible, so I have to pay it all! I'M THE ONE WHO GOT HIT, WHEN DOES THE PERSON WHO GOT HIT HAVE TO PAY ANYTHING! AND TWO MONTHS LATER?! Both front and back bumper are popped off and my Driver side door won't open. I have to call through and they give no area to write comments on their app for their estimate, so they have no idea that the bumper clips are broken and the door won't open and my CLAIMS IDIOT DIDN'T EVEN NOTE IT. She takes forever to call back, knows nothing, and can't get anything done. Thanks for never ever calling me back. I can't wait till my car is fixed so I can kick this sorry excuse for a company to the curb. Must have "qualifications: incompetent, lazy, awful attitude" on their applications because that's how they are! Spare it, if it seems cheaper upfront - it won't be, they won't be there for you and your price will go up monthly with NO EXPLANATIONS. Stay clear of this.