Allstate Auto Insurance Reviews

My vehicle was broken into in September and I submitted a claim and was told a claim adjuster will call me back. I did not hear from them for more than 2 weeks after. They called during work hours when I cannot answer my phone. I called them back and asked them to call me again. But no one called back. I called again but only reach voicemail each time. After more than 2 weeks, someone call during my work hour again and obviously, I missed their call. I called back and again, it went to the voicemail. And then, yesterday, approximately 5 weeks since I submitted the claim, a guy called while I was driving, so I asked them to call back in 45 mins but no one called back. Today I had a voice message that they claimed they called several times and I did not return their call, so they will close my claim on November 29. I called her back 4 times today (reach voicemail each time) and told her I am expecting a call back from her TODAY. As normal, no one returned my call. I am shopping for another insurance provider now.

If you have a luxury vehicle like myself you would think that going with Allstate is good idea since they are expensive. To start with, they are extremely slow with their claim process. When you insure a car that's worth 50K, one would you think that you would get a rental thats at least a luxury. Allstate offers no luxury rentals, they will give you a $40 limit per day. Its an absolute joke, I have never heard that before in my life. Even if you are insuring a 1 million dollar car they will give you a Toyota. Horrible company , horrible staff. AVOID AT ALL COSTS

I had a vehicle collision and reported the accident to them later that day. I was told an adjuster would be in touch with me to settle further details. Over a week passed w/o any communication from their end, and I finally decided to follow up. I was told by a new agent that some claim statements had been lost and mine was likely one of them. Lost? Just like that, I suppose... I had to go through the reporting process again, and both times the agents were rude, far too casual, and unapologetic for any of their mistakes. When you try to explain your situation, they constantly interrupt you, making for a really obnoxious experience. I've been with them for just over 4 months, and already I've had 4 different account agents who have stepped in because their turn over is so high. I'm waiting until this claim is handled, and then I'm IMMEDIATELY switching to a different insurance company. Allstate does not inspire any trust whatsoever.

I've been a loyal customer for about 7 years with them, never made a claim, never missed a claim, never called and complained about rising rates ever, so my first brand new car was stolen on September 23.2019, I called when it happened and I was told a claim specialist would contact me within 24 hours, next day I called and they said sorry it will be between 7 -10 days before some will contact me. Fast forward three weeks later after calling everyday I finally spoke with the "claim specialist". It has been a month, they said my cheque will be in the mail, my rental has expired so I'm paying out of pocket, my wallet, spare house keys, garage door opener was in the vehicle so I've had to replace all those which has cost me over $1000 , the rental will cost me $300 and I just spoke with them and they said the cheque will take 7 to 10 days! I've never been made to feel so helpless and used, absolutely worst insurance company ever!!! Don't use them. The agent is incompetent, rude and very unhelpful.

If you want a company that has employees that can do their job properly, ALLSTATE is not the one AT ALL! I was involved in a collision and when I called to make a claim I had to wait for 45 minutes to finally get through to someone. I have had two people work on my case for a month and when they finally came to a conclusion they never bothered reaching out for me to let me know what's happening! I have to call countless times, it's almost like I'm begging them for them to do their job. Claim advisors were rude and unprofessional. At first, they have told me that they ordered a police report and then, later they have asked me to go to the police officer that I reported the collision to for information that will support my case. This tells that they never ordered police report and even the police officer have told me the same. They have put me at fault when I'm not at fault since I was the one that was hit from the back. Terrible customer service! I don't recommend this company that only knows how to take your money.

1. The service is slow. 2. The adjuster never answers phone calls, never call you back. So don't bother calling them. 3. They prefer email communication but don't expect they read your email. They just send you an email to ask for your signature. They don't reply to the email. 4. Most Allstate adjusters are new to this job. They have a bad attitude and not respect customers.

Allstate is a company I would warn everyone about…. While accidents happen you would like to think that your insurance company will be there to help you through the process. Allstate is not that company. After being in a vehicle accident I did what everyone is supposed to do, call in. I spent a half-hour on hold and then another 45 minutes completing my claim with the agent on the phone. I was told I would get a call within 2-3 days. After a week and still no call, I call in AGAIN. Again on hold for 30minutes only to have the agent pick up and drop my call. So AGAIN I call in and am on hold. Once patched through I speak with the agent to ask why no one has called me? Guess what! The agent couldn’t find my claim ANYWHERE!!! So there we go again, spending another 45 minutes completing my claim, AGAIN! The agent said I would get a call within 2-3 days. Guess what?! Yup, no call after a week and a half. So, looks like I have to do all the work. I reach back out with the person that was supposed to contact me (because I made sure this time to have the claim agent give it to me). The claims person apologized and said that there was a different agent involved who is handling it and would have them reach out to me. More waiting! That person took another 3 days to FINALLY reach out to me and would take another 3 days to be able to schedule our sit down where they take my statement. After I gave them my statement they said they would update me on the status in the next 3-4 days. Did they? Nope. It was 2 and a half weeks before they would call me. When they called me on a Wed and left a voicemail I called back and had to leave them a voicemail. I had to recall them again the next day, still no answer. They didn’t call me back until the following Tuesday!! Really? Almost a week! While this was happening there were continual disappointments with the partners they work with. They suggested there preferred collision repair center. Why? Because they put their customers in a faster queue getting the work done more quickly then if I was to take it in and that all the work is insured. I said great, getting this all taken care of is ideal. Well again ...more issues!!! After I called the agent the second time letting them know that the repair center had not contacted me they told me to call them. So I did. They were able to see me in 2 days. The process was quick and was told that they would submit the report for Allstate to approve and would order the parts and confirm within 7 days when to bring my car in. Well, I emailed the repair shop and left a voicemail (since I couldn’t speak with an agent) after a week and a half after not hearing anything? I didn’t get a call back nor a response to my email. I called back in after a couple more days to speak with someone who said they lost my report and would have to call me back. They didn’t call me back. I waited a day and a half before calling them again. They said they just ordered the parts!!! And they were supposed to be the fastest service???? I doubt it. I was able to bring in my car in 2 days and was told anytime after 9 am. I wasn’t told how long my car would be under repair until I was bringing it in. In short, if you like: continually wasting your time on the phone, calling people that should be calling... That SAID THEY WOULD CALL YOU! And talking to people that can’t give you information, explain the process and what you should expect along the way then I say have at it. Waste your time, money, and most importantly your sanity. Want to know how long this who process took from starting the initial claim till my vehicle being completed and all being taken care of? 58 days. YES!!! TWO MONTHS!!!! That is insane. They told me my car would be fixed within 2 weeks of starting my claim? The people employed from the claim agent to the appraisers and adjusters are poorly trained, lack customer service capabilities and do not know how to make right their errors. Sorry doesn’t cut it. You wasted my time and that is money. I wanted to share this with anyone in hopes that I can save them from the unbelievably poor experience and mental stress from having to deal with them!!! After reading everyone else's experiences it sounds like this is typical for them....no response, dropped calls, not returning calls, incorrect information being given. They need to hire and train people properly!!!

Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th.

I call today to make some changes to my Car Insurance. First, the representative said that they cannot find my policy, then once they find it. I ask to make the changes, the representative said the system does not allow to make the changes I requested. She put me on hold after she comes back she said she made the changes as requested. Since my mileage went down if was expecting a little break, I ask her for my monthly payments but she did not give me the straight answer after asking her many times she gave me the monthly breakdown. After I hang up the phone I realize that the payment remains the same. So, I call back and spoke to another lady, she told me that we need a written letter to make the changes when I ask her why the previous representative lies to me and did not ask me for a written request she had no answer. Never had this kind of experience with Allstate.

Was t-boned on a rainy day by a nice enough lady, but the kicker is it was 7 weeks ago... yes 7 weeks. Oh and today is the first time I was called by the company claims advisor. I was waiting to hear from the adjuster but I guess this advisor will do. Damage to my car 3700 and change. They told me they will pay me 2500 cash settlement or we can go the insurance route to fix the car. Why did it take 7 weeks? Why then pay for half the labour on the car (well because you have the choice to fix it or not). I’m sorry did you cause 3700 in damage.... then pay the 3700 regardless if I choose to fix it or not. Don’t know if that’s an industry standard but I think it’s garbage. So I’m going to make them pay more now out of spite. And I hope I leave this review to hurt their business and to draw clients away. 7 weeks and you wanna pay me less, add insult to fiscal injury... umm NOPE