Allstate Auto Insurance Reviews

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I switched to Allstate 1 year ago, the experience was outstanding and excellent customer service. We are 3 drivers and 2 vehicles at home, never have been involved in an accident or tickets of any kind. Now, I just received my renewal contract and I'm flabbergasted to see that Allstate rewards good drivers by increasing my monthly premium by $100. When I called the office (second time in 1 year), I found out that the lady that helped us is no longer there and the new lady started to ask me things like if I was new and requesting a quote. In the end, she said that the reason for the jump in monthly premium is because I need to insure my home as well to get that extra discount!!! The typical scam!!! They offer you good deals and then once there, they start draining your wallet!!! I sent an email to their customer care dept. Let's see what they reply back...