Allstate Auto Insurance Reviews

I've been with this company for more than 5 years with no claims neither problems, in the last year they called me to renew the contract I said yes, of course, I want to renew then they told me the price will increase from 67$ to 117$ I had no choice because I was so busy and had no time to call other companies, when the year finished I called them to negotiate them they told me the price will increase also from 117$ to129,76$, they shocked me and they were speaking in a bad way bad attitude, the lady was screaming and told me if you don’t like the price go find another company! I found another company for 69$ including everything they offered me. Bad customer service, bad experience, they don’t respect their clients. I will not come back again and will advise all my friends to not go with this company.

I have been with Allstate Insurance for almost 2 years. I moved addresses, with a difference of about 45 minutes. Allstate then informed me that my premium would be over $800 dollars over the next 2 months. It was previously $199 a month. I then advised them that I would be cancelling my insurance. They told me I would have to come into their office to terminate my insurance. Their business hours were the same hours that I worked. I then took time off of work and drove 30 minutes to the closest Allstate office. I got there and it was closed. I called the office and they informed me that they were by appointment only. The agent that I spoke to then told me that I could terminate my insurance simply by emailing them a termination letter with my signature. At this point, I had already spoken with half a dozen agents, none of which had told me I could terminate via email. I then asked if there would be a termination fee. The agent I spoke to informed me that I would actually be reimbursed $249. I terminated with Allstate and signed with another company. It had been about 6 weeks and I will have not received my reimbursement cheque. I had been corresponding with an agent via email about my reimbursement over these 6 weeks and she ensured me that it would arrive shortly. Finally, I had enough and I called Allstate. The next agent then told me I owed Allstate $173 and that I would not be receiving my reimbursement cheque. I have had nothing but problems with this company. The majority of the agents that I spoke to were rude and did not seem to want to help. I was offered little to no explanation as to why the refund was cancelled and that I now owed them money. Do not go with Allstate Insurance! They do not take care of their customers and personally, they left me much worse off than I would have been had I gone with another company.

I was an Allstate Hurontario, Mississauga customer for over 5 years. I had no tickets, no accidents and no claims. This year, they informed me my rates were going up 18 to 20%. Reasons for the increase included population increase, older vehicle, and driving at night. I have now renewed my insurance with another company and I am saving over $1000.00 per year.

Worst price ever for a quote...wanted $541.00 a month just bc added two drivers ages 18 & 21 no accidents good student drivers.

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.

After being with a different insurance company for years, we decided to move our auto and home insurance to AllState as they had very competitive prices. After we switched the trouble began. It took weeks to receive our policy and pink slips for the cars in the mail, and because I was travelling I needed that slip so I had to travel out of my way to the AllState office to pick up the slip. A few months later a questionnaire was sent to us and at that time we decided to add my partner (who has his own car insurnace with another company) as an occassional driver as he sometimes drives my car. We provided the requested information (name and driver's licence number) and sent the form back via mail. Fast forward to now (approx. 90 days later) and it is time for our 6 month renewal. 10 days before the policy was due to expire we still have not received our renewal documents. We called to request them be sent and our representative no longer works for the company, and our policy it seems had just been forgotten about. At this time we requested to know what the cost would be and for our renewal documents to be sent immediately. Our cost increased nearly $300 from the last time we paid! All they stated was "regular cost increase." We also wanted to ensure that my boyfriend had been added on and the lady we spoke to said that would be processed right away. Several days later we received an email from the same lady requesting my boyfriend's insurance company and policy number. This information had never been requested from us before and should not have an effect on him being added as an occassional driver. We have called the office several times and left messages for this lady to call us back and we have heard nothing. It is now 3 days before our policy expires and we have switched to another provider. The customer service (or lack there of) is absolutely ridiculous. We have been given the run around for the entire 6 months we have been with AllState. I work in customer service and if myself or my staff treated customers paying the company money this poory you can be sure that we would no longer be employed with the company. I will be warning my friends, family and anyone I come in contact with to never deal with AllState and if I could have rated them a 0 I certainly would have.

I moved to a new postal code and my car insurance doubled, which is obscene. They claim i moved to a higher accident area. One should pay on their driving record and not where they live.
If you live in a certain high area you will pay that additional premium for life. it will NEVER change. It is just a ripoff to pick your pocket.

I had auto insurance with Allstate for 2 years, but for this year the amount that they offered me increased, can you guess how much? More than 55%!? And I asked why? They said because accidents in the city increased! I said why should I pay more I had no accident, they said this is our policy! Finally, I changed my insurance company, now I'm more satisfied, and I left them alone with their policy!