Allstate Auto Insurance Reviews

I’ve was rear-ended in on Dec 2nd, 2018 and did not hear back from an adjuster for 2 months. Broken vehicle and numerous calls into Allstate. Still nothing it is not March and my vehicle is still not fixed. Ridiculous. I will not be renewing with them when our term is up.

You are not in good hands with Allstate. I have had two experiences with them, one being a client and the other being hit by their client. In my opinion, they would rather pay lawyers than take care of their clients. First, when I was a client I had homeowners and full coverage on two vehicles. My wife was rear-ended and when I called, without even hearing the facts, first sentence was "we are not paying for that". After all the hassle, they finally agreed to pay. When going through the repairs, the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one. Luckily, I only had the car for 6 months and the dealer stepped up and paid the difference. Second time, my wife was t-boned and suffered injuries. They refused to pay anything, fortunately, I had Geico and they stepped in to pay her first 10,000 in medical. After 31/2 years of fighting with them, their lawyers which are top of the line made sure they had to pay nothing. 50,000 in medical, loss of vehicle, and lots of aggravation. Allstate is good at collecting premiums but will not pay claims.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: 1. Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; 2. Called the body shop asking for cheap repair instead of asking for professional repair. 3. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault of the other party. I have learned two lessons from experience with Allstate: 1. Stay away from Allstate as their primary motivation is to save cost for Allstate; 2. Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless of what kind of accident it is.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

Wow! now that I had a motor vehicle accident claim with Allstate I can understand why the review scale is so utterly low!
I have never in my life received such horrible customer service as I have from my insurance agency. My claims adjuster didn't follow up with the collision centre, I had to do it. On top of everything, I left many voice messages, sent e-mail for FOUR WEEKS asking if I can go ahead with getting my car fixed and I didn't get any reply's!!!! Not only is that unprofessional but right out rude!
I asked to speak to a different adjuster since I could not ever reach my adjuster when I would call, I requested to speak to the claims department manager. The adjuster told me that the manager is not in the office and that she would e-mail him to ask him to call me, took my phone number and everything. Two days went by, no call from Manager, I called him and he told me that he was never sent that message. The whole claims department is completely dysfunctional. I have never had such a horrible experience and to be treated so terribly. I plan to file a formal complaint due to the extent of which this situation became completely absurd. If you are looking around for insurance don't choose Allstate, I will walk away from them. The WORST!

Avoid this company, they will steal your money. You can not do a claim even if it is not your fault because it will increase 75%. They have colluded with vehicle repair centers. Both agreed an amount of damages that doesn't exist in your car. When you try to talk with some representative they never show up or call you again.

I had an accident 5 month ago. Wasn't my fault, I had to pay deductible till they get the police report. It's been 5 months, the car is been fixed. Not only they didn't pay back my deductible but they didn't pay to body shop either. Now body shop keeps calling me to pay for the car that been fixed because insurance company are not getting back to them.

Hi, My name is Frank from Calgary. Our neighbor backed into our rusted 2000 Dodge Durango which was parked in front of our house across the street from her driveway. So we called our insurance company, Allstate, and went to North Star Ford auto body shop to get the repair done. After 2- 1/2 weeks we began to wonder what was going on, so we called the auto body shop. They told us that the vehicle would be a write off, and an appraiser at Allstate would be assessing it soon. I also talked to the mechanic who said it was a 3200 dollar repair. Another couple of weeks went by without any calls, so we called Allstate to see how much of a pay out we would be receiving. They told me that it might not be a write off, and it was appraised as 2600 dollars damage, but it could be a while before they will know for sure. I made it known to her that the vehicle was not worth the 2600 dollar repair she quoted, but she was not encouraging at all. So after waiting for a reply back, another week passed by and nothing. I called to see what was going on, to which Allstate replied, the vehicle was assessed as not being a write off and repairs are under way.

We had waited so long that we ended up buying another vehicle and had asked if North Star could perhaps sell the vehicle for us since the repairs had already begun. A few days later we got a call from the North Star Mechanic who proceeded to tell me that they had a used car dealership look at the vehicle and would not offer more than 600 dollars for it. He told me that it had been a nightmare from day one going back and forth with Allstate and that it should have been written off at the very beginning. How could the appraiser have valued the car at 3400 when it is not worth more than 600 to a used car dealer? I waited for so long and had such an ordeal that I am writing this to deter anyone from going through the same thing I went through with Allstate insurance. I will likely be looking for a new insurance company. Any suggestions?

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?