Allstate Auto Insurance Reviews

Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th.

I had been with Allstate for a couple of years and had no issues until my accident. I got in an accident in December and the guy didn’t have valid registration, and all his brake lights were out. I was being behind him, I was “at fault” regardless of my report. After filing a claim and not hearing back for a few months I called my insurance company. They had told me my the other party was filing an injury claim . I asked if this would affect my rates and she refused to answer. Then a few weeks later, got an email that he was dropping the injury claim and just wanted to fix his vehicle. Another two months of not hearing anything and after sending a quote for damages on my vehicle I called back again. They had closed my claim, assuming I wasn’t fixing my vehicle. Found out they paid for a week of rental for the other party AND PAID AN INJURY CLAIM PAY OUT. All of this was done behind my back and no communication! It took until JUNE to get my vehicle fixed. THEY DO NOT COMMUNICATE AND WILL DO THINGS UNPROFESSIONAL. No point on having “full coverage” if they never call back or deal with issues properly.

I’ve was rear-ended in on Dec 2nd, 2018 and did not hear back from an adjuster for 2 months. Broken vehicle and numerous calls into Allstate. Still nothing it is not March and my vehicle is still not fixed. Ridiculous. I will not be renewing with them when our term is up.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: 1. Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; 2. Called the body shop asking for cheap repair instead of asking for professional repair. 3. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault of the other party. I have learned two lessons from experience with Allstate: 1. Stay away from Allstate as their primary motivation is to save cost for Allstate; 2. Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless of what kind of accident it is.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

Avoid this company, they will steal your money. You can not do a claim even if it is not your fault because it will increase 75%. They have colluded with vehicle repair centers. Both agreed an amount of damages that doesn't exist in your car. When you try to talk with some representative they never show up or call you again.

I had an accident 5 month ago. Wasn't my fault, I had to pay deductible till they get the police report. It's been 5 months, the car is been fixed. Not only they didn't pay back my deductible but they didn't pay to body shop either. Now body shop keeps calling me to pay for the car that been fixed because insurance company are not getting back to them.

Hi, My name is Frank from Calgary. Our neighbor backed into our rusted 2000 Dodge Durango which was parked in front of our house across the street from her driveway. So we called our insurance company, Allstate, and went to North Star Ford auto body shop to get the repair done. After 2- 1/2 weeks we began to wonder what was going on, so we called the auto body shop. They told us that the vehicle would be a write off, and an appraiser at Allstate would be assessing it soon. I also talked to the mechanic who said it was a 3200 dollar repair. Another couple of weeks went by without any calls, so we called Allstate to see how much of a pay out we would be receiving. They told me that it might not be a write off, and it was appraised as 2600 dollars damage, but it could be a while before they will know for sure. I made it known to her that the vehicle was not worth the 2600 dollar repair she quoted, but she was not encouraging at all. So after waiting for a reply back, another week passed by and nothing. I called to see what was going on, to which Allstate replied, the vehicle was assessed as not being a write off and repairs are under way.

We had waited so long that we ended up buying another vehicle and had asked if North Star could perhaps sell the vehicle for us since the repairs had already begun. A few days later we got a call from the North Star Mechanic who proceeded to tell me that they had a used car dealership look at the vehicle and would not offer more than 600 dollars for it. He told me that it had been a nightmare from day one going back and forth with Allstate and that it should have been written off at the very beginning. How could the appraiser have valued the car at 3400 when it is not worth more than 600 to a used car dealer? I waited for so long and had such an ordeal that I am writing this to deter anyone from going through the same thing I went through with Allstate insurance. I will likely be looking for a new insurance company. Any suggestions?

Allstate is by far the worst (car) insurance company on the face of the earth. Not only did they take weeks to claim liability in an accident that I had no involvement with, but they also did not keep me updated throughout the process at all. My car was parked and hit by someone they insure. I never received a single phone call throughout the entire process. I had to independently call every time I wanted an update and try to speed up the process.
After finally claiming liability and I am given the okay to take my vehicle to the body shop to be repaired, the insurance adjuster decided to take 2 weeks to make his way out to the body shop and approve the additional damages the body shop found. He then called me and tried to blame the holdup on the body shop. This happened multiple times. I just recently received a phone call from the body shop stating that the adjuster ordered defective junkyard parts to use on my vehicle, rather than OEM parts that I was told would be used.
The repairs were only scheduled to take 8 days, excluding the weekend. My car has been sitting at the body shop collecting dust since 11/30/2016. Today will be the 36th day it has been there. After the final supplement was sent to Allstate, the estimated completion date was 12/31, until the adjuster took his sweet time to look over the damages and send over the defective parts.
Now to the best part. Given I would be without a car for supposedly 8 days, I accepted a rental car from a rental company I also will not name. Allstate, which they should regardless, agreed to pay for the rental until my repairs were complete. Come to find out, Allstate decided to not add an extension on the rental after 12/20 and I was partially charged by the rental company for these days. I am in no way blaming the rental company. Was I informed by Allstate that this would happen? You guessed it, I never received a single phone call or email about the non-extension. A couple of days later I was charged the full amount for the rental since the 20th, which totaled several hundred dollars. After contacting Allstate about the issue, they characteristically beat around the bush and stated that they couldn’t reopen the contract for the extension and I would have to pay the charges and be reimbursed by them for the charges. I did not even receive an apology for any of this whatsoever. If my car would be fixed within the next 11 days, which is the new time frame on the newly found damages, the total rental cost would be close to $800. Again, for a collision I had zero liability for. No one should have to pay that kind of money, let alone a student that is about to start another semester at college and has to pay for his books, car payment, car insurance, and gas. After staying in contact with the rental company, they consistently stated that Allstate was nearly impossible to reach and a hassle to deal with. The rental company told me that when they did reach Allstate, they said that I should call them every day asking for an extension. It is your responsibility to take care of the claimant. Not the other way around.
Allstate, you have been terrible throughout this entire process and I hope everyone gets the chance to hear about it. I once was insured through your company and I am glad I switched when you decided to raise my rates significantly for no apparent reason. Based on these I will also NEVER return as a customer. I will let everyone I can know of how your wronged me and hopefully push away potential customers and affect your bottom line. Because in the end that seems to be all you care about, right?