Allstate Auto Insurance Reviews

TD has atrocious customer service. They misquoted me and did not add a driver on our policy for Home and Auto.
The difference was over $300. They indicated that we had only given them one driver. That is impossible, especially after I spent over an hour each time with 2 reps, the first one quoted and the 2nd person finalized it, each time they were the same quote.
I find it extraordinarily hard to believe that we would not mention a second driver on one of our vehicles.
I spoke to multiple managers and since December have been chasing them.
They even stooped as low as saying that they called us back and indicated to us that they mentioned we never added the additional driver.

Absolute Lies! They never called us. I will continue to go after this as we will not be lied and manipulated because your reps on the phone are all young and have no experience by the looks of things. English was not their first language, so for TD to not give us the benefit of the doubt and continually lie, this is will going to a lawyer and will continue informing the public of TD's lack of service, unprofessionalism, corruption, and fraud.

Everyone should know the level of disservice they provide.

We had a very easy to process car accident, not our fault and we had a video of the whole situation from the dash camera. The agents that pick up the phone are great, I would give 5 stars in this category as they are the only reason our claim got settled. The adjustor however; well, let me just say we have not the pleasure to even speak to her through out the process! She never picked up the phone, nor did she call as back. Very disappointing and begs the question. If Allstate have such a great claim customer service team, why do they need to pay an adjustor who doesn't even pick up the phone? This is the only reason why we haven't rated Allstate 5 stars.