Allstate Auto Insurance Reviews

Incredibly dissatisfied & disappointed with the service their representative Brittany had provided me with. My vehicle had gone into the shop & I was given a rental in the meantime. Due to the incorrect parts for my vehicle being received and ordered, I had gone over the rental agreement coverage. I had contacted her Friday (this passed Friday) as my coverage was up on Saturday. Left a message asking for a call back to explain what was happening... I have yet to receive a phone call. And today I’m charged with a bill of approx 200$ as the problem is yet to be rectified. The garage to my knowledge had spoken to her regarding coverage & I wouldn’t be paying a single cent as it wasn’t my error. What kind of rep, ignores your call & doesn’t call you back. If these are the types of people they have working at Allstate, bless their souls and good luck. I will be looking elsewhere for auto insurance and WILL NOT BE staying with them. Brittney has 0 customer service skills and very unprofessional.

The auto insurance representative at the Cambridge location was very condescending over the phone during a simple conversation about making a payment. I was really dissatisfied with her service and will be looking for another insurance company to switch to.

I had auto insurance with them, each time I call for help the agents are rude and difficult to talk.