Allstate Auto Insurance Reviews

Just had my first car accident. Need to get the bumper replaced. Phone customer service KEEPS delaying my claim, telling me they don't have claim info, telling me it's after hours, whatever. After 9 business days, they never called me. I had to call and leave multiple messages. They only called me when I clearly stated I wouldn't be available. IT'S BEEN A MONTH AND I STILL HAVEN'T GOTTEN MY CAR FIXED. I don't care how much my parents pay this terrible company, I would have paid them more if they got my claim done in less time and saved me the stress of getting my car fixed from my first accident. Terrible company!!!

What exactly is their protocol for calling on new claims is all over the place, 2-3 days, I was told on the phone could be up to 9 days - WOW, what kind of customer service is that!
Allstate is everything “NOT”, what they claim to be, interested only in taking your money and CUSTOMER CLIENT CARE does not seem to be in their values and vision...

Took over a month to complete my claim with them and the entire process was a massive pain. The adjuster assigned to my claim never ONCE returned my calls or emails. I even mentioned it to who I thought was a manager and no one ever acknowledged that issue. It took forever for anyone to get back to me & the reason I got was there "busy" which I strongly believe was a cop-out. When one of the adjusters reach out to advise my truck was a write-off, I asked if I could bring it home to take off the aftermarket parts in my garage & not do it in a parking lot as I had electrical items that needed to come off, he told me - no. And I wasn't allowed as it was a "liability", when my husband called and asked the SAME THING, he let him with no issues. 2 weeks after the initial claim my vehicle was deemed a write off so when I called my broker to take it off my policy I was told it is not allowed till the claim is completed but would get credited. Once the claim was completed I reach out again to my broker to take it off my policy, she did but was advised I would be getting charged again for something I have not physically had in my possession for a month at this point. Once I voiced my concern and asked to speak to a manager I got the date backdated but won't be getting a refund, they would credit my remaining payments but when I called 2 weeks prior they lead me to believe otherwise, so they took my money no problem but now won't give it back. This explains why it was by far the cheapest I found..... Will definitely be looking for a new company.

First time dealing with them on a not a fault claim. Two weeks no responses, the car cannot be driven, no return calls or return emails.
Service is terrible so no matter how good a deal seems there is always a more expensive reason why...

If you are looking for insurance coverage for anything, please do not go with ALLSTATE. I have the worst experience. Had a minor not-at-fault accident in November, called and put in a claim and up to today February 17th not a single person has called me. Employees are so incompetent that I call every other week and not a single person knows what is going on with my claim. The claim adjuster I was given has never called me, I was asked to call his manager, I did leave multiple messages yet no callback. They made me drive an accident car without a tow truck to the collision place they asked me to drop the car. They took my car since November, I don't have a car to use and the worst part, they are still charging my account monthly for insurance coverage. I was even advised by one employee to escalate further as this is really unprofessional. Oh well, I did and was given an escalation number. Yet no one called me. Please do yourself a favor DO NOT USE ALLSTATE INSURANCE.

I placed a claim and after more than a month still no clear answer from them. They even don't answer their phone or return a message or calls.
Very poor service!

Bad service in a claim. No one even calls me back and my claim it’s been Sept 2021 until now nothing... They keep saying they will call me back but no one is calling me back and when I call no one able to take my call. What is this company?

This insurance company is so terrible... They never answer calls, never return emails, never return your calls... Claims services is very unprofessional they do not have the courtesy to at least reply to your email regarding the status of your claim. I have been waiting for more than 3 weeks just to know the status of my claim and NO ANSWER OR REPLY from any email I sent and voice mail I left!

Got in a car accident a week ago and still haven’t heard from my agent lol. Call daily to get no response. Insane how bad their service is!

We submitted a claim for auto insurance and since then it's been about a month, 8 phone calls and 3 emails and we cannot find anyone who can assist us with our claim. Any agent we speak to directs us to the agent in charge of the file who is M.I.A. Another agent assured me that my file was placed in the urgent section and still no call within a week. Worst people to deal with, unfriendly, unprofessional and flat-out terrible at their jobs. Crooks who take your money and do not help you out. Absolute garbage of a company. If I could rate them 0 stars I would.