Never do business with them
by Zeinab Joudaki on Apr 27, 2024
1.5 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(328 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (1)
Agent/rep attitude (40)
Agent/rep availability (45)
Agent/rep callbacks (27)
Agent/rep knowledge (22)
App to track driving (2)
Billing/payments (64)
Broker experience (1)
Cancellation experience (39)
Cancellation fee (4)
Claim - adjuster (23)
Claim - denial (9)
Claim - injuries (1)
Claim - not-at-fault (13)
Claim - rental car (17)
Claim - repair shop (20)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (2)
Claim - windshield/glass (1)
Claim payout amount (3)
Claim processing time (37)
Complaints/ombudsman (16)
COVID Handling (2)
Discounts, deals, rewards (2)
Email/message wait time (5)
Insurance Rates, Prices (30)
Late payment fee / NSF (4)
Legal actions (2)
New purchase experience (1)
On-hold times/transfers (7)
Online quoting (1)
Parking/pausing policy (1)
Phone wait times (34)
Policy changes experience (8)
Policy coverage (38)
Rates after claim (1)
Rates at renewal (5)
Rates competitiveness (11)
Rates for good drivers (9)
Rates for long-term clients (2)
Rates for second driver (3)
Rates for students (1)
Rates in bundle (7)
Refund (5)
Renewal experience (1)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (1)
Review author
Car Insurance by Province
Car Insurance by Location
Being honest the only reason I chose Allstate is because they offered cheaper quotes for my car insurance, BUT here is what happened to me and you will likely experience the same:
1. The sales rep who signed you up is GONE after you are onboard (never reply your email any more).
2. Average over 40+ mins wait time to talk to someone the helpline.
3. Unexpected 35% increase of your premium (no claims, 100% safe driving during the year) WITHOUT any notice and they hope you never find it out (YoY 35%).
4. The sales rep asks you to download a APP called Allstate "Drivewise" to get a small discount, but this spy App tracks EVERYTHING (your speed, brakes, maybe voice you never know) while you are driving, and if you stop using it, guess what, the discount is gone and more fees for you (of course they won't tell you that when they sign you up).
5. Very difficult to cancel and maybe some hidden fees you do not expect.
If you are ok with all that above, go for Allstate, otherwise, from my own experience I would suggest to go for a company that is more professional and more responsible to their customers.
They ask you to install the app to get discounts the following year but they just lie to you and rip you off. I was supposed to get 22% discount but at the renewal not only I didn’t get any discount but also they increased both my auto and home insurance 30%. I had no claim/tickets but they didn’t drop my rates. I had heard the same from other people.