Allstate Auto Insurance Reviews

I have never experienced such terrible customer service before until now I still can’t believe it. I had my daughter on my policy as a second driver until she decided to get her own car, we called Allstate a whole week before she was due to pick up her car, and they told her someone will call her, two days passed before she got a call, and even then again, she was told someone else from another department will have to call her back. Come the day to pick up her car, no one called her, so she called, and after being on hold for over 30m, she was told they’ll get an agent to call her back. She ended up calling another insurance who dealt with the coverage right away, so she could go pick up her new car. I still can’t understand why there were so many loops to jump through. Anyway, it was their loss.