Allstate Auto Insurance Reviews

My partner was involved in an accident that was deemed to be 100% the other parties fault. There is honestly so many horrible things that have occurred (in regards to Allstate’s customer service), that it is impossible to fit this into a single review.
Long story short, it took over a month for an adjuster to reach out. They low-balled the repair costs, resulting it going into the shop, and them claiming it was a write off. They offered no car rental. They then offered 50% market value of the vehicle, which we disputed. Over 3 months later, and being escalated several times to the “top of the claims department” we have been ignored. Best part? After waiting for a respectable offer, the heads of the claims department expressed a dire interest to leave lawyers out of this situation, and then offered us $1.68 less than the original offer for the pain and suffering through this ordeal. This is honestly insulting, and those who pretend to care should be ashamed.
We have reached out to our personal lawyer and are in the process of filing a lawsuit.
To summarize, this company is a scam. No one in this company cares about their customers and will fight tooth and nail to rip you off.

I was paying 600$ monthly for home and auto but when I had accident. They do not responce to any request and do not care for clients. I am waiting for two years no claim payments. They bribe lawyers for not to pay. And not work properly and ignore your case. So even with lawyers you get to nowhere.

TD insurance should change it's name, it's not an insurance, it's a terminator, adding insults to pain.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.

The best part of dealing with Allstate was talking to Yosra, she was professional, patient, helpful, polite and super nice.
Until I talked to her I was going to change insurance companies, my experience with the adjuster was not good.
Thank you Yosra for being there for me.

Don't use Allstate. They're the worst!
I paid every month for my car insurance and when I have an accident they denied my claim and they even didn't let me know! Either
they make money from you...

If there is a zero here I would choose it. It’s already been months since my car got stolen and the adjuster assigned to me called me only once. I need updates on what is happening and what's gonna happen next. It is really tiring to call claim services for almost every day and they just gonna tell you to call your adjuster who doesn’t care. It’s so frustrating.

I had the worst experience with Allstate.
I had a minor ticket (Failed to carry insurance paper while driving), as that was a rental car, and the rental agency took the papers out while cleaning and forgot to put that back. So I get the ticket which was paid for by the rental company.
But I had no idea that time it will show up on my license.

To prove this I had to share all my chats and screenshots with Allstate.
I did that and they asked me to pay for the policy to start. I did the payment a day before my insurance start date. They called me to increase my premium by $600cad.
I told them to cancel my policy and they called back and said ok we will keep it the same.