Allstate Auto Insurance Reviews

I signed up with Allstate because I was told how great the service is. I went in, got a great rate for a commercial vehicle usage and went on my merry way. A few months later my engine blows up and I call for service and roadside assistance. I get nothing! The car gets pulled off the road. Unfortunately soon after that I am in bed with a very painful herniated disc which is non related. Allstate calls and ask what's going on and I explained my circumstance. My insurance premium and credit gets destroyed, Literally the next day.
To recap: they didn't cover anything! Shop elsewhere and save the trouble because this company is slimy.

Increased my rate after renewing my policy and no one would try to assist me after I wanted to cancel my policy.

They increased my insurance rate after renewing my policy and sent me the bill in the mail. When I tried to contact them, they kept giving me the run around and made no sincere attempt to resolve my issue or call me back even after my attempts to call them.

I transferred my business to Allstate several years ago as there prices were competitive and the customer service, at the time, was great. I just received a letter in the mail telling me that due to a "recent" claim, both my comprehensive and my collision deductibles were being increased to $500, they were down to $300.
When I called to inquire about this "recent" claim, I found out it was for a windshield replacement in early 2015....not sure about anyone else but that is not recent in my books!
Secondly I asked why my policy was even being affected as I have had windshield replacements done in the past with other companies and as long as it's the first replacement, there is no ding to the insurance.
Upon speaking with a representative, after waiting on hold for 20 minutes, she informed me that she could not access my file and that I should speak to my Rep. She then proceeded to ask me whether I knew my rep and when I told her that I had no idea as I had never been contacted by one, she laughed at me and said "You don't know who your rep is?!" in a condescending way.........how unprofessional is that?!
I am now looking for a new insurance company for my upcoming renewal!!!

We all make mistakes, switching to Allstate Insurance has been the worst mistake I have ever made. I have had a small accident, my first accident in over 30 years. I called to report and was given a claim number and told to proceed to get an estimate for repairs, since then I have heard NOTHING..... for over a month.....NOTHING although I call daily. My agent has his phone set to voicemail. I can get nothing from anyone else...he does not return my calls. He has made no attempt to contact me. I even checked to see if he still works there. I don't know where to turn or what to do. This is disgusting to me. Do not attempt to save a few dollars, you are sacrificing your customer service!

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.

Allstate is a terrible company to deal with. So terrible that I do not even want to give them a 1 star rating. The only reason I switched to them was because I was saving money on auto insurance through them. Little did I know what a terrible decision I was making. For all the consumers out there reading this review, please do not base your insurance decisions on how much money you save with an insurance company. It really is the level of service you receive when you enter into a claim. The Claims Adjustor was rude, called me a liar, and was so aggressive to deal with! This is an accident in which we are not at fault, but we are being charged with 50% of the liability because the other party lied in their statement. Allstate so far has not shown us any support. I have not felt for even a second that they are fighting for us and giving us the best possible care. They are in this business only to make money. The insurance agent that I signed through has been highly unprofessional, and will not return our calls. All in all a terrible experience. Please do not go with Allstate Insurance. You will regret it later if you do.

The customer service is awful - even though I was not found at fault, they still communicated to the other insurance agency that I was difficult to work with and there are notes on this.

Claims adjuster in Calgary should have a review of her work because it's less than exemplary - I was never properly informed on anything and had to find out EVERYTHING from the OTHER INSURANCE COMPANY who proceeded to tell me that my agent told them that I was difficult to work with.

If I'm difficult, fine, but this is ridiculous. You can make a statement about me that's negative if you performed your job adequately. I had no information to go by and had to fumble my way through the process which of course would be frustrating for another agent, I get that, but Allstate has been horrible with their service so I have zero foundation for what I was getting into.

Accident 6 months ago, still no resolution, they are looking for every possible reason not to pay.