Allstate Auto Insurance Reviews

TD insurance should change it's name, it's not an insurance, it's a terminator, adding insults to pain.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I had an extremely disappointing experience with Allstate insurance company. They abruptly cancelled our contract without any prior notice, leaving us driving for over a month without coverage. Despite paying in full, they offered no apology or satisfactory explanation, attributing the cancellation to an agent's mistake. If we had an accident during that time, it would have been disastrous. When we asked for reinstatement as per our contract, they demanded we sign up for a new year at double the cost, blaming the cancellation on their end. To add insult to injury, they insisted on a cancellation fee from us. Our attempts to resolve the issue with multiple agents and a request to speak to a manager went unanswered for days. I am appalled by their lack of accountability and deceitful practices. It's best to avoid this company as they seem to have no qualms about taking advantage of people and breaking contracts without remorse.

Agents focus on the sale, after sales are done they don’t bother to respond.

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.

I was a customer for 13 years I had three cars and I wanted to add one more car. The agent made a mistake and didn’t give my money back then I try to cancel. The agent didn’t care. He cancelled my insurance with my home insurance. I found the cheaper insurance
If any company doesn’t value your money, don’t give them.

Don't use Allstate. They're the worst!
I paid every month for my car insurance and when I have an accident they denied my claim and they even didn't let me know! Either
they make money from you...

If there is a zero here I would choose it. It’s already been months since my car got stolen and the adjuster assigned to me called me only once. I need updates on what is happening and what's gonna happen next. It is really tiring to call claim services for almost every day and they just gonna tell you to call your adjuster who doesn’t care. It’s so frustrating.

I had the worst experience with Allstate.
I had a minor ticket (Failed to carry insurance paper while driving), as that was a rental car, and the rental agency took the papers out while cleaning and forgot to put that back. So I get the ticket which was paid for by the rental company.
But I had no idea that time it will show up on my license.

To prove this I had to share all my chats and screenshots with Allstate.
I did that and they asked me to pay for the policy to start. I did the payment a day before my insurance start date. They called me to increase my premium by $600cad.
I told them to cancel my policy and they called back and said ok we will keep it the same.

The person who I talked to had very bad communication skills. Besides, the offers they provided were way higher than what I got from other companies.