Car Insurance Reviews

Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
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I’m sick and tired of trying to get a hold of them

by raj pillai on Sep 27, 2022
1 out of 5 stars

I have tried to get a hold of my adjuster several times and I’m sick and tired of trying to get a hold of them. I believe this is not fair as I have called them every single day for the last week and a half to get no reply from them and only another adjuster saying that they will get to call me back. I’ve left several voicemails and even try to contact the management but no reason. As a long-term customer, I believe that this is unfair and I should be treated just as any other customer I have no choice but to escalate this matter. Please give me a call as soon as possible or email me back as soon as possible as I need to figure out what’s going on with my vehicle as the shop is telling me that they’re going to put in aftermarket parts and I’ve already explained the situation several times that this is a brand new vehicle and I have taken in this vehicle within care. I can resolve this matter and we don’t have to escalate this matter. I will be taking legal precautions if this matter is not resolved. I am asking for the bare minimum at this point.

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No one took care of our claim.

by Jane on Sep 17, 2022
1 out of 5 stars

If I could, I would give this company zero stars. We were involved in a car crash in mid-June, 2022. The driver involved in the incident ran a red light. Three months have passed now and the advisor taking care of our case never reached out to us. We have tried to call him countless times and the phone never went through, we have left him a ton of messages and he's never responded to us. We've even tried to reach out to his manager, and still have not yet received any calls back. Besides, the auto shop Allstate referred for repairing our car charged us $500 and we were informed that Allstate would return the money back to us. We feel so disappointed with this insurance company and no one from the claim center can help us.

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Avoid this insurance

by Max on Sep 9, 2022
1 out of 5 stars

I set up auto payment with a credit card. Forget to update the expiration date of the card. Allstate charged a $50 penalty for service fee per transaction. ( I have an auto and home with Allstate).

I emailed Allstate the day that the credit card payment was declined. Also called them right away and informed them not to worry only to have a letter to charge me $50 extra a week later.

Sweet.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

What Customer Service?

by Imthemamaof3 on Sep 3, 2022
1 out of 5 stars

I called Allstate twice and was sent in circles. I was told to email. That got no response. What they don't tell you when you get your renewal letter is... Even if you cancel in writing before the renewal date, they will still take your money and you have to wait at least two weeks to get it back! My insurance was renewed in September, got my renewal in the mail less than a month before my renewal date. I canceled right away and was told it didn't matter the payment was scheduled two months before my renewal date in July...

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BEWARE!!!

by Maria Cheng on Aug 31, 2022
1 out of 5 stars

Beware it’s a nightmare dealing with them!
Called in on April to get a quote consolidated with my partner. Without the account holder's approval (my husband) they added me to the account for the renewal. I am currently insured with another company.
To clean up THEIR mess, I was asked to provide my insurance slips which I did and then they asked me for my entire policy! Why do they need my personal information to clean up their mess?
It’s SO easy to add a person to their account but NOT SO easy to remove a person.
Numerous calls to the calls center and they escalated the issue and the agent even mentioned they will have the manager contact me within 72 hours. This was on September 25, 22. So, 4 days passed, and no phone calls.
Today, I called in to check on the status. They were supposed to remove me from the policy not only that they CANCELLED the entire policy!
A horrible experience with Allstate.

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Getting a Quote

by TUG fan on Aug 10, 2022
1 out of 5 stars

The 1st time I called to get a quote, the male hung up on me. 2nd time I called back to an office nearby, the lady was aggressive and disrespectful, not a way to treat a potential client. Red flag, I won’t be giving Allstate my money or business. They are not worthy of getting a star.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Slow...

by Leila on Aug 10, 2022
1 out of 5 stars

The worst insurance I have ever seen. They don't accept to pay for the part which is damaged after an accident only because that part already has rust. They are slow. They are not available.

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Great to get you a rental Vehicle. Horrible to make contact with the client or repair shop!

by Kj on Aug 10, 2022
1 out of 5 stars

Unreal the worst service I've seen. I have never been contacted by Adjuster. I've had to do all the work myself. The shop is still waiting for the go-ahead to repair a vehicle. What a waste of time! I would fire the Management team of this Corporation! Unreal.

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I filed a claim in June, almost August now...

by Min on Jul 25, 2022
1 out of 5 stars

Still, no one has contacted me. I called, emailed 5 times, and reached out to my agent, but even the agent cannot get a reply from an adjuster. Horrible company.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

No rental provided

by Therese Alexander on Jul 24, 2022
1 out of 5 stars

I had a car accident on April 11, 2022 and Allstate determined that I am at zero fault and gave me a rental to use until my vehicle is repaired.
On July 11, they decided to stop the rental and leave me with no vehicle claiming that they are not responsible for the rental in case there is a part delay from the manufacturer.
Allstate advised me to go after the manufacturer to get the car part that is needed for the repair.
I am now obligated to do the insurance company's job to repair my car and get the parts from the manufacturer. I am also penalized to pay for rentals or Ubers to go to work and run necessary errands!
A part of the email from Cindy, a claim manager is below:

"As Denika has mentioned on July 7, 2022 the last day we will be unable to cover the rental would be July 11, 2022 which is a reasonable period of time to allow for the repairs to be completed however with the part delay with the manufacturer the delay is unforeseeable and Allstate insurance does not guarantee the availability of parts.

I would recommend contacting Volkswagen Customer Service and open a claim with them to provide you with a rental vehicle beyond July 11, 2022."

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