Allstate Auto Insurance Reviews

We had a very easy to process car accident, not our fault and we had a video of the whole situation from the dash camera. The agents that pick up the phone are great, I would give 5 stars in this category as they are the only reason our claim got settled. The adjustor however; well, let me just say we have not the pleasure to even speak to her through out the process! She never picked up the phone, nor did she call as back. Very disappointing and begs the question. If Allstate have such a great claim customer service team, why do they need to pay an adjustor who doesn't even pick up the phone? This is the only reason why we haven't rated Allstate 5 stars.

Terrible customer service! they don't take any responsibility and try to blame you for the lack of communication and customer service. I prepaid my insurance for months in advance, I knew it was about to expire on September. I was ready to renew the insurance and when I call to pay on Sep. 15th they told me that my insurance expired on September 9th. So I was driving without any insurance and nobody called me or notified me of anything! I was very upset with the situation. But they just asked me if I wanted to renew or not. Not apology or any effort of making up to me. Zero customer service. I won't recommend them at all. I also had several problems with them before. But that was to worse one.

My partner was involved in an accident that was deemed to be 100% the other parties fault. There is honestly so many horrible things that have occurred (in regards to Allstate’s customer service), that it is impossible to fit this into a single review.
Long story short, it took over a month for an adjuster to reach out. They low-balled the repair costs, resulting it going into the shop, and them claiming it was a write off. They offered no car rental. They then offered 50% market value of the vehicle, which we disputed. Over 3 months later, and being escalated several times to the “top of the claims department” we have been ignored. Best part? After waiting for a respectable offer, the heads of the claims department expressed a dire interest to leave lawyers out of this situation, and then offered us $1.68 less than the original offer for the pain and suffering through this ordeal. This is honestly insulting, and those who pretend to care should be ashamed.
We have reached out to our personal lawyer and are in the process of filing a lawsuit.
To summarize, this company is a scam. No one in this company cares about their customers and will fight tooth and nail to rip you off.

I was paying 600$ monthly for home and auto but when I had accident. They do not responce to any request and do not care for clients. I am waiting for two years no claim payments. They bribe lawyers for not to pay. And not work properly and ignore your case. So even with lawyers you get to nowhere.

TD insurance should change it's name, it's not an insurance, it's a terminator, adding insults to pain.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I had an extremely disappointing experience with Allstate insurance company. They abruptly cancelled our contract without any prior notice, leaving us driving for over a month without coverage. Despite paying in full, they offered no apology or satisfactory explanation, attributing the cancellation to an agent's mistake. If we had an accident during that time, it would have been disastrous. When we asked for reinstatement as per our contract, they demanded we sign up for a new year at double the cost, blaming the cancellation on their end. To add insult to injury, they insisted on a cancellation fee from us. Our attempts to resolve the issue with multiple agents and a request to speak to a manager went unanswered for days. I am appalled by their lack of accountability and deceitful practices. It's best to avoid this company as they seem to have no qualms about taking advantage of people and breaking contracts without remorse.

Agents focus on the sale, after sales are done they don’t bother to respond.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.