Allstate Auto Insurance Reviews

I've been with this company for more than 5 years with no claims neither problems, in the last year they called me to renew the contract I said yes, of course, I want to renew then they told me the price will increase from 67$ to 117$ I had no choice because I was so busy and had no time to call other companies, when the year finished I called them to negotiate them they told me the price will increase also from 117$ to129,76$, they shocked me and they were speaking in a bad way bad attitude, the lady was screaming and told me if you don’t like the price go find another company! I found another company for 69$ including everything they offered me. Bad customer service, bad experience, they don’t respect their clients. I will not come back again and will advise all my friends to not go with this company.

I am very sad to say that I had a horrible experience with Allstate car insurance claim. I submitted a claim in January 2020 and waited a month for my claim to be closed. I have been calling almost every day to check the status of the claim and it was "still under investigation" with no quote and nothing. I explained to them that I have a baby girl and need to get the car repaired asap. It was completely frustrating, I was feeling so anxious and stressed and just wanted them to close it asap just to move forward. In the end, they didn't end up paying for the claim due to some complications. It is disappointing because I felt like they didn't care that I have a small baby in the car. Another note I wanted to bring up is that their app mirror me is not working properly. I submitted the pictures but they kept saying they never received it, etc... and that they have system problems, etc. This is not my problem... they should be able to give me an answer and the agents on the phone had no clue as each one of them kept saying different things. I ended up going to a garage and paying for the cost on my own. I am very unhappy with this experience and suggest to avoid them at all costs.

I had a very bad experience with my recent auto insurance claim. It took almost a month to get it closed and in the end, it was not covered. It is just so disappointing...I don't want to be with them anymore...avoid at all costs

I have been battling a claim settlement for an accident that occurred months ago. Multiple representatives were working on my case and it was clear that there was a lack of communication between one another. After taking my car to an auto shop for a quote, I continued driving my car as I was rear-ended. After weeks of driving my vehicle without knowing if the vehicle was safe to drive we had to personally ask for our structural safety report. Ridiculous! After receiving this, we were told that the value of the car was less than the settlement amount we began to dispute this process. We were contacted by a representative who asked if we had returned our rental vehicle which we NEVER rented. This was followed by two other representatives who called to ask if our vehicle was still insured. Looking more into who we should directly contact to get this settled, we realized that they have a claim satisfaction guarantee policy which has NO clear requirements about eligibility for requirements, but directs your call yet again, ANOTHER insurance representative. We called to learn more and the representative had no idea what we were talking about and to check the website that has no information. Once we were told about next steps to process this, they would not accept our email and would only accept a mailed letter. After sending in our letter outlining the lack of professionalism, communications, and responsibility to keep their clients in "good hands" driving a potentially unsafe with multiple representatives calling asking if our vehicle was still insured, if we purchased a rental, etc. DO NOT choose Allstate.

Customers for 3 years just at this address. Called when the bank was having issues to hold payment until it was fixed, told nothing they could do and we'd have to stop it on our end to avoid fees with the bank. Put on a 10 day stop payment until the bank issue was fixed. Called back to see if they could take out double payment next time, nope have to pay it. Called when the bank was fixed, told because of stop payment we had to pay the full balance for the year. Explained situation and that we had called before it happened and tried to take care of it, still told to pay for the full year or be cancelled. Not willing to work with their customers at all, give advice that they screw you over with, plus they want to charge us a $50 fee for each time they tried to take the payment out of the bank after we told them not to. Avoid at all costs! Nothing but a headache and poor customer service. If I could give 0 stars, I would.

I have been with Allstate Insurance for almost 2 years. I moved addresses, with a difference of about 45 minutes. Allstate then informed me that my premium would be over $800 dollars over the next 2 months. It was previously $199 a month. I then advised them that I would be cancelling my insurance. They told me I would have to come into their office to terminate my insurance. Their business hours were the same hours that I worked. I then took time off of work and drove 30 minutes to the closest Allstate office. I got there and it was closed. I called the office and they informed me that they were by appointment only. The agent that I spoke to then told me that I could terminate my insurance simply by emailing them a termination letter with my signature. At this point, I had already spoken with half a dozen agents, none of which had told me I could terminate via email. I then asked if there would be a termination fee. The agent I spoke to informed me that I would actually be reimbursed $249. I terminated with Allstate and signed with another company. It had been about 6 weeks and I will have not received my reimbursement cheque. I had been corresponding with an agent via email about my reimbursement over these 6 weeks and she ensured me that it would arrive shortly. Finally, I had enough and I called Allstate. The next agent then told me I owed Allstate $173 and that I would not be receiving my reimbursement cheque. I have had nothing but problems with this company. The majority of the agents that I spoke to were rude and did not seem to want to help. I was offered little to no explanation as to why the refund was cancelled and that I now owed them money. Do not go with Allstate Insurance! They do not take care of their customers and personally, they left me much worse off than I would have been had I gone with another company.

I was in an accident last year in which I was injured and still to this day am. It's been a constant fight to get income replacement benefits or proper funding for services needed for recovery which is now getting worse due to nobody properly doing their jobs. The adjusters drag everything and everyone to the breaking point. Really only there to take your money and when you need the help because of someone else negligence it's a long hard fight. After 16 1/2 years, I won't be returning. Allstate is by far the worst.

10-year customers. Constant increases over the years. Explanations that they don't set rates, the industry does. We were lazy for years in looking elsewhere but this year our car and home rates were insane. Able to save $1200/year elsewhere! I called our local office to cancel. I went to that office the same day, signed forms. Put a stop payment through our bank on the day our premiums go out...just in case... (because it's an insurance company, right?)... they decided to wait a day and took out our premiums. So brutal. We called the bank just now. They said that the will reverse it, as we put a stop payment. Bank agent says sometimes, the insurance companies will change payee information when they're blocked in order to circumvent stop payment orders! Beware, folks. Wow.

My vehicle was broken into in September and I submitted a claim and was told a claim adjuster will call me back. I did not hear from them for more than 2 weeks after. They called during work hours when I cannot answer my phone. I called them back and asked them to call me again. But no one called back. I called again but only reach voicemail each time. After more than 2 weeks, someone call during my work hour again and obviously, I missed their call. I called back and again, it went to the voicemail. And then, yesterday, approximately 5 weeks since I submitted the claim, a guy called while I was driving, so I asked them to call back in 45 mins but no one called back. Today I had a voice message that they claimed they called several times and I did not return their call, so they will close my claim on November 29. I called her back 4 times today (reach voicemail each time) and told her I am expecting a call back from her TODAY. As normal, no one returned my call. I am shopping for another insurance provider now.

If you have a luxury vehicle like myself you would think that going with Allstate is good idea since they are expensive. To start with, they are extremely slow with their claim process. When you insure a car that's worth 50K, one would you think that you would get a rental thats at least a luxury. Allstate offers no luxury rentals, they will give you a $40 limit per day. Its an absolute joke, I have never heard that before in my life. Even if you are insuring a 1 million dollar car they will give you a Toyota. Horrible company , horrible staff. AVOID AT ALL COSTS