Allstate Auto Insurance Reviews

I called Allstate twice and was sent in circles. I was told to email. That got no response. What they don't tell you when you get your renewal letter is... Even if you cancel in writing before the renewal date, they will still take your money and you have to wait at least two weeks to get it back! My insurance was renewed in September, got my renewal in the mail less than a month before my renewal date. I canceled right away and was told it didn't matter the payment was scheduled two months before my renewal date in July...

Beware it’s a nightmare dealing with them!
Called in on April to get a quote consolidated with my partner. Without the account holder's approval (my husband) they added me to the account for the renewal. I am currently insured with another company.
To clean up THEIR mess, I was asked to provide my insurance slips which I did and then they asked me for my entire policy! Why do they need my personal information to clean up their mess?
It’s SO easy to add a person to their account but NOT SO easy to remove a person.
Numerous calls to the calls center and they escalated the issue and the agent even mentioned they will have the manager contact me within 72 hours. This was on September 25, 22. So, 4 days passed, and no phone calls.
Today, I called in to check on the status. They were supposed to remove me from the policy not only that they CANCELLED the entire policy!
A horrible experience with Allstate.

My father who is 76 years and a widower originally called to have my mother removed from the policy. They had both home and car insurance. We provided the death certificate and hired a lawyer to have my mom’s name removed from the house deed I order to have the policy in just my father’s name. With that done we thought everything was fine; until the wiring on his vehicle was chewed through by rodents. He submitted a claim and then they wanted to charge him an extra $500.00 a year because of a so-called accident. He explained that he never had an accident. But to them, the wire harness is an accident not comprehensive like other insurance companies. He got a quote from another insurance company which was way cheaper and this situation is covered by the new policy. When trying to cancel his policy with Allstate they want copies of the death certificate for my mother, a letter from the executor of my mother’s will explaining the reason for cancellation (remember my mother has passed and can’t give a reason), a letter from my dad explaining why he wants to cancel, a copy of the new insurance policy from the new provider. This has been almost 3 months and they continue to charge him for insurance. The original death certificate was given to Allstate over a year ago and last year we dealt with having mom removed from the insurance. They only looked at the house insurance and didn’t deal with the car until he tried to cancel. Over a year later. This is harassment. He is now paying for 2 insurance policies because Allstate took another payment out of his account.

Worst experience!
I returned my lease, got a new car and switched insurance companies. Not only did Allstate continue to take monthly payments from me, they never cancelled my policy. I called, and the representative said I had to show proof that I returned my car (never ever have I heard of this, it usually takes a verbal confirmation and that’s it), so I had to find this document, and send it to customer support at Allstate.com and explain what happened a second time.
I receive a confirmation email and didn’t hear from them afterwards. I sent a 2nd email asking if my file was closed and still didn’t hear anything so I decided to call back. Another representative took more notes of my file and said that it would be taken care of shortly. I finally receive another email confirmation, but they took ANOTHER PAYMENT from me. I emailed another time saying express my frustration ESPECIALLY SINCE THE HOLIDAYS ARE RIGHT AROUND THE CORNER and I received an email saying “your case is being treated”. They open in 43 mins, and I’m going to call back and complain and waste my time some more. I hate my experience with Allstate and I do not recommend it.

Irresponsible staff. Due to poor customer service, I cancelled my policy and they even took the money after the cancellation. Lost some money because of their mistake and they are unable to refund it yet. They are literally stealing people's hard-earned money. Allstate's stealing company. These guys are the worst. They won't pick up the call unless we ask for a new quote. Never recommend it to anyone!

Times are difficult enough right now, so when you find another broker/ a cheaper insurance price, you consider not renewing. I had paid cash for the entire year of my car insurance policy with Allstate, and just before the year ended I notified my broker's office not once but THREE times that I would not be renewing. Every time I told them I got more upset saying, what don't you understand? Anyways, I recently got a call from a damn collection agency, saying ALLSTATE CANADA had sent a bill for something like $140.00+ for non-payment of Admin fees!! Are you joking? ADMIN FEES because I left after the end of my policy?!!? That is criminal & it really ticked me off. Allstate, you are crooks trying to swindle extra money from clients, & even worse when people are struggling financially right now due to Covid. SHAME ON YOU

I've been with Allstate for a few years. They cancelled my account and told me I need to pay double for one month. Called many times to speak with different agents and all were just saying LIES! They tried to get my new card info and told me I won't find a better deal anywhere else. Hahaha, don't worry about that because I got a much better deal 200 dollars cheaper! Thank you for your time!

These people are absolutely horrible to deal with. Not a single person actually cares and is willing to go above answering a phone call under the circumstances. I cancelled my policy with them and they still kept taking money out of my account for renewal. Like really? I did everything that they requested me to do and afterword they started telling me more and more about their “policy” now I’m not going to get a refund for another 15 days... I will NEVER EVER insure with them again.

I've been with this company for more than 5 years with no claims neither problems, in the last year they called me to renew the contract I said yes, of course, I want to renew then they told me the price will increase from 67$ to 117$ I had no choice because I was so busy and had no time to call other companies, when the year finished I called them to negotiate them they told me the price will increase also from 117$ to129,76$, they shocked me and they were speaking in a bad way bad attitude, the lady was screaming and told me if you don’t like the price go find another company! I found another company for 69$ including everything they offered me. Bad customer service, bad experience, they don’t respect their clients. I will not come back again and will advise all my friends to not go with this company.

I have been with Allstate Insurance for almost 2 years. I moved addresses, with a difference of about 45 minutes. Allstate then informed me that my premium would be over $800 dollars over the next 2 months. It was previously $199 a month. I then advised them that I would be cancelling my insurance. They told me I would have to come into their office to terminate my insurance. Their business hours were the same hours that I worked. I then took time off of work and drove 30 minutes to the closest Allstate office. I got there and it was closed. I called the office and they informed me that they were by appointment only. The agent that I spoke to then told me that I could terminate my insurance simply by emailing them a termination letter with my signature. At this point, I had already spoken with half a dozen agents, none of which had told me I could terminate via email. I then asked if there would be a termination fee. The agent I spoke to informed me that I would actually be reimbursed $249. I terminated with Allstate and signed with another company. It had been about 6 weeks and I will have not received my reimbursement cheque. I had been corresponding with an agent via email about my reimbursement over these 6 weeks and she ensured me that it would arrive shortly. Finally, I had enough and I called Allstate. The next agent then told me I owed Allstate $173 and that I would not be receiving my reimbursement cheque. I have had nothing but problems with this company. The majority of the agents that I spoke to were rude and did not seem to want to help. I was offered little to no explanation as to why the refund was cancelled and that I now owed them money. Do not go with Allstate Insurance! They do not take care of their customers and personally, they left me much worse off than I would have been had I gone with another company.