Allstate Auto Insurance Reviews

I have a very unpleasant experience with Allstate & their claims service. There was an incident with my car and another in a private lot back in 2017. The damages were minimal so we didn't file a claim and paid for the damages ourselves but we did file collision report. 2 years later, we came to renew our insurance for 2020 and then that's when we came to know that was a claim that was closed from this incident and it was deemed I was at-fault when that wasn't the case. When I called them, they said they sent 2 letters and they called but we didn't receive anything. They wouldn't open the case either since the dispute period of 1 year has ended. This was very frustrating as we would have disputed it if we knew of such a claim. Fortunately, I had first-time at-fault forgiveness which protected our premiums from this claim however, I didn't need to use it if we had disputed it. Allstate's actions from this incident were completely unacceptable and they should have made more of an effort to contact us when this claim was made.

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.