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Allstate Auto Insurance Reviews

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(304 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
4.5%
Agent/rep availability
4.5%
Agent/rep knowledge
4.5%
Agent/rep callbacks
2.3%

Top negative trending topics ?

Agent/rep availability
59.1%
Agent/rep attitude
50.0%
Agent/rep callbacks
29.5%
Agent/rep knowledge
27.3%
Cancellation experience
22.7%
Phone wait times
22.7%
Claim - adjuster
20.5%
Billing/payments
9.1%
Claim processing time
9.1%
Email/message wait time
9.1%
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Tags
Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
Review author
Consumer (2)
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Claim service

by A.R on Jan 13, 2016
4.3 out of 5 stars

I have been with the company since 2010. And I had one claim last year which was not my fault l called 1-800 # at 2 am .they answered my call and next day call me back and send me to my desired garage and all the same day give me rental car . I recommend to try it .

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Review topics
Agent/rep callbacks Claim - rental car Claim processing time Policy coverage