Allstate Auto Insurance Reviews

They are absolutely the worst insurance company. So glad i left them.
1) They literally stole from me and acted like it was no big deal that they were charging me the wrong amount.
2) my bank account got compromised and instead of reminding me that my last payment didn’t go through Because i had changed my card, they added more fees and took HUGE amounts of money to restore my insurance.
Trust me and avoid at all costs. Their average wait time for any help is approximately an hour.

Being honest the only reason I chose Allstate is because they offered cheaper quotes for my car insurance, BUT here is what happened to me and you will likely experience the same:

1. The sales rep who signed you up is GONE after you are onboard (never reply your email any more).
2. Average over 40+ mins wait time to talk to someone the helpline.
3. Unexpected 35% increase of your premium (no claims, 100% safe driving during the year) WITHOUT any notice and they hope you never find it out (YoY 35%).
4. The sales rep asks you to download a APP called Allstate "Drivewise" to get a small discount, but this spy App tracks EVERYTHING (your speed, brakes, maybe voice you never know) while you are driving, and if you stop using it, guess what, the discount is gone and more fees for you (of course they won't tell you that when they sign you up).
5. Very difficult to cancel and maybe some hidden fees you do not expect.

If you are ok with all that above, go for Allstate, otherwise, from my own experience I would suggest to go for a company that is more professional and more responsible to their customers.

Wait times for over an hour to speak to someone I’ve called several times in the past few months to add/remove cars and have had to wait more than an hour each time. When I actually speak to someone, and they can’t answer my question, I have to wait another hour so get someone who can answer my question.

I have been insuring with Allstate for about 65 years. During that time, I have had complaints, but nothing serious. However, over the past three weeks, I have had situations that have caused me to think seriously about looking for another carrier.
I have been dealing with the Allstate offices and their customer service has, all but disappeared.
Within the last month, my auto insurance came due and I like to pay my bills directly with their office. However, when I went there. There was no one there to take my payment. I purposely went there a good deal after lunch so as not to interfere with anyone’s lunch time, but was told by the manager that there was no one available as the person responsible was having her lunch. This is the first time that the branches manager has refused to help me and told me to come back at another time.
When I returned the next day, it took them about five minutes to find some one who could help me.
In previous years, the receptionist, was always there and took care of me within a couple of minutes.
A week after the above incident, my wife misplaced her pink insurance slip so I went to the Allstate office at about 3:20 p.m. to get a replacement. When I explained what I needed, I was told to have a seat and she would look after me in about five minutes. There were already two other people seated there, so I accepted the situation.
During the time I was waiting, another couple approached the receptionist. I have no idea what their needs were, but they were told to have a seat. Since the was only one seat left, they chose to stand and wait.
The couple stood and waited for about six minutes before I could hear them mumble that the wait was ridiculous so they left.
I was told to wait about five minutes, but when I had been sitting for more than ten minutes, I got up to leave. As I was heading out, I commented that I believed that I had been waiting long enough. I received no reply from the receptionist so I left.
I am now looking to change carriers.

Never ever get this company to cover your property or car. They will not answer your calls or emails. You will regret it!

I had a very bad experience with Allstate.
I purchased a car insurance with Allstate, but I get an additional "property insurance" which is about rental property or something. It was the agent "told" (not recommend) me to buy (I don't even have a rental house, or a room), I was told it helps to reduce insurance price, but actually it did increased my payment every time (extra $42.28/month)!!!
when I sold my car and need to cancel insurance, the agent just gave me a number to call then never contact me again. I called to cancel the car's insurance and the property insurance, 2 weeks later, they finally canceled the car's, but keeping charging me for the property insurance. I called again (the connecting is always waiting for long time), and I was confirmed it canceled, and I was told that they need to contact another department. One month later, I found I was still charged through my credit card. I had to call again, the girl said the cancelation is still in progress. I have no words at all.
I am still waiting....

Worst claim agent. left you hanging without instruction, or any guide. Ignore my calls from morning to evening. the car needs to be tow but she did not do anything, I have to handle by myself. Did not even bother to arrange for replacement car, her knowing i have newborn and toddler.

Any e-mails they reply only after 2 days. Any phone calls is hold for 30min at least.
It has been like this for many years. Looks like management not making any effort to make it faster.
Very disappointed with the service. I am still with Allstate for the last 4 years. I will move it out during my next renewal.

As a long time customer I would expect I was getting best rates. I called to discuss why I would be saving $110.00 a month on 2 cars. The lady took the call was rude and unprofesional. Asked to be transferred to a manager she said take 1 to 5 business days. You lost 3000.00 in one call.