Super unresponsive
by 12Iginla! on Apr 24, 2024
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(304 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Agent/rep attitude (31)
Agent/rep availability (30)
Agent/rep callbacks (17)
Agent/rep knowledge (17)
Agent/rep language skills (1)
App to track driving (2)
Billing/payments (65)
Broker experience (2)
Cancellation experience (40)
Cancellation fee (3)
Claim - adjuster (16)
Claim - denial (4)
Claim - injuries (2)
Claim - not-at-fault (11)
Claim - rental car (22)
Claim - repair shop (21)
Claim - theft (2)
Claim - total loss (4)
Claim - towing (2)
Claim - windshield/glass (1)
Claim payout amount (8)
Claim processing time (30)
Complaints/ombudsman (16)
COVID Handling (2)
Discounts, deals, rewards (4)
Email/message wait time (5)
Insurance Rates, Prices (33)
Late payment fee / NSF (3)
Legal actions (1)
New purchase experience (2)
On-hold times/transfers (4)
Online quoting (1)
Parking/pausing policy (1)
Phone wait times (29)
Policy changes experience (7)
Policy coverage (40)
Rates after claim (1)
Rates at renewal (6)
Rates competitiveness (12)
Rates for bad drivers (1)
Rates for good drivers (10)
Rates for long-term clients (1)
Rates for second driver (3)
Rates for students (1)
Rates in bundle (9)
Refund (5)
Renewal experience (2)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (1)
Review author
Car Insurance by Province
Car Insurance by Location
I had my car stolen on February 17th, it was recovered on the 19th, my vehicle has been sitting at the dealership for a whole month with no action from Allstate
I have lost count of how many emails and phone calls I have sent and called and no reply. I called the adjuster leaving a message I was going to be away for a couple of days and while I was gone he called and left not a nice message of how I did not answer the call and left another phone number he can call me at.
I have emailed him twice and called him twice and no reply.
In the meantime, I had to borrow a vehicle because my daughter has a broken leg (the day my car was stolen I was getting her on the wheelchair into emergency). My husband passed away and I have to borrow a vehicle again to deal with his funeral and other stuff that needed to be done
In my whole life, I have never had to deal with such nonsense, this is unacceptable.
Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.