Intact Insurance Auto Insurance Reviews

I hadn't read reviews until now, thank goodness I didn't get insurance from Intact!! I requested an online quote and then followed up with a phone call. I provided my name & address, and reluctantly my birthdate. I said I just wanted a quote. I was told I needed to provide this information in order to "get to the next screen". I was then asked for the VIN for my vehicle. I said it's a long number and it wasn't necessary at this stage because I wasn't sure I would be purchasing insurance, right now I just wanted a quote. I then said I wasn't happy being asked this... I didn't raise my voice or say anything rude and was hung up on! No explanation, no clarification. Thanks to the customer service representative I didn't go any further!

Intact has consumed my time in tricky ways.
I had an accident.
They played psychic games too much and finally, they denied everything.
I did not like my experience with them.
They also did not cancel my insurance after the accident till I sold the car totally.
Intact Insurance is cheap because it is a total scam system.
I am very sad to choose them because of their advertisements and the broker's wrong recommendation.
They are very rude and they know how to use psychic approaches to shut you down.
In fact, their system is like a toxic snake system and instead of helping you. They will hurt you much more than the accident.
Just avoid...

I am new and inquiring about a policy quote for my vehicle. The customer service was rude of asking a lot of questions and when I said ok, I’ll call another insurance to inquire, he just put the phone down. Very rude, not accommodating, and doesn’t like a new customer!!!

So vehicle insurance is up for its yearly renewal during a pandemic. We were not driving anyways and didn't expect a decrease in premiums. So when we got the renewal to our shock, they increased premiums by 46 percent. I called the customer service to find out why the increase, since no accidents, violations and been with them for years. The representative was rude and gave a lame excuse about them raising rates due to the number of claims they received from everyone this past year. The representative also tried to state will not find new insurance or one that will take monthly payments right now. Hung up and called my broker. Advised broker they needed to find new coverage. The broker stated the same items the representative advised over the phone. I outright ask her if she gets a higher commission from Intact and how much of the brokerage firm that is under does Intact own. She tried to talk around it. I stated that much. I knew from past experience if a broker makes more from a company they will only push that companies product. I advised her to watch me. In twenty-five minutes new broker, new insurances cheaper rates than have been paying this previous year, monthly payments and more coverage. Stop using Intact and their brokers, especially when the firm is owned at a 50 percent share by Intact. It is about their bottom line. Not about their customers.