Intact Insurance Auto Insurance Reviews

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two half months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I might pay for my Rent-A-Car, too if you thinking about buying this insurance company, don't.

I want to give this company less than zero stars, but dont have option. I changed my insurance in May2023 from intact to some other insurance company. My current broker completed the policy to cancel my insurance from intact. Still my money (390$) got deducted from my account. I called intact insurance broker and she again sent me forms to sign to cancle the policy and again it was deducted from my account. Before leaving for India, I called that broker again and she said she will look into it and cancle it. Today is september 14,2023 when my money again got deducted. Today she told me that she is not my broker, not responsible to cancel my policy, I should call office now, my insurance is not with intact. I am in India and getting upset for this type of professionalism

Think the title of this says it all. The service is disgraceful, every employee I have dealt with is utterly incompetent. Worst customer service representatives.

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.